Job Description

How will you make an impact in this role?

We are seeking a Technical Project Manager with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.

In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.

• Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.
• Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical acumen.
• Facilitate Sprint planning meetings and other Scrum ceremonies with delivery team.
• Ensures dependency alignment across teams.
• Execute the Program Increment (PI) objectives to support the strategy, vision, and road map
• Ensure value is achieved by the team on behalf of end users.
• Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.
• Support product owners by ensuring backlog refinement and readiness.
• Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.
• Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.
• Responsible for tracking iteration progress, actively adding to design discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.
• Support and encourage innovation through continuous exploration.
• Drive Agile team objectives.
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams.
• Measure user story execution
• Coach teams to embrace the Technology SDLC process, Agile values, principles, and practices, and actively inspire teams to reflect and improve their delivery capacity

• Bachelor’s degree in technology related subject area or equivalent experience required

• 7-10 years of experience with a consistent track record of growing responsibility

• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing

• Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners

• Ability to deliver complex software iteratively and with quality

• PMP certification and experience with SDLC and Agile methodologies.

• Experience using Rally delivery management platform is required

• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.