Job Description

Career Category

Information Systems

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

You will play a pivotal role in supporting the CDS infrastructure across the Process Development and Manufacturing. The Specialist IS Analyst will assist the CDS Product team with leading all platform lifecycle aspects across the Enterprise CDS platforms.

Let’s do this. Let’s change the world. In this vital role, as a Senior Associate Software Engineer at Amgen, you will be part of the Benchtop Product Team supporting the SCCM infrastructure across the Operations network. We are looking for hands-on expertise in designing, deploying, and managing enterprise-scale SCCM environments. The ideal candidate will be responsible for managing the full lifecycle of Windows desktop and server operating systems, software distribution, patch management, and endpoint security compliance.

Roles & Responsibilities:

• Implement and maintain Microsoft SCCM infrastructure to support enterprise Technology operations.
• Manage OS deployment, application packaging, patching, and updates across distributed environments.
• Develop and optimize task sequences, collections, and automation scripts to streamline Technology processes.
• Perform monitoring, troubleshooting, and remediation of SCCM infrastructure and client issues.
• Create and maintain compliance baselines, security configurations, and reporting dashboards.
• Collaborate with cross-functional Technology teams (security, networking, server, and desktop support) to ensure system reliability and compliance.
• Maintain accurate documentation, including architecture diagrams, SOPs, and operational guidelines.
• Stay current with emerging Microsoft endpoint management tools, including Microsoft Intune and MEM (Microsoft Endpoint Manager).

Basic Qualifications:

• Master’s degree with 3 - 6 years of experience in Infrastructure/IT or related field OR

• Bachelor’s degree with 5 - 8 years of experience in Infrastructure/IT or related field OR

Work Hours:

• This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Functional Skills:

Must-Have Skills:

• SCCM architecture, deployment, and administration
• Windows OS deployment (WDS, MDT, Autopilot)
• Application packaging (MSI, App-V, scripting with PowerShell, VBScript, etc.)
• Software update and patch management
• Compliance and reporting using SCCM SQL queries and SSRS
• Strong understanding of Active Directory, Group Policy, and WSUS.
• Familiarity with Microsoft Intune, Azure AD, and hybrid endpoint management (preferred).
• Excellent troubleshooting, analytical, and communication skills.

Good-to-Have Skills:

• Experience with automation and configuration management tools (PowerShell DSC, Ansible).

• Exposure to cloud-based device management and modern workplace solutions.
• Knowledge of ITIL service management framework.

• Ability to work independently while collaborating in a team-oriented environment.

• Experience with AI Tools, Machine Learning, LLMs – ChatGPT, Co-Pilot, Llama, Snowflake

Soft Skills:

• Strong transformation and change management experience.

• Ability to work effectively with global, virtual teams.

• Excellent analytical and troubleshooting skills.

• Ability to manage multiple priorities successfully.

• Strong presentation and public speaking skills.

• Strong verbal and written communication skills.

• High degree of initiative and self-motivation.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.