Role: Sr Associate (SAP Ariba Support)
Location: Hyderabad/Bangalore
Full/ Part-time: Full time
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
· Serve as Level 2 escalation support for SAP Ariba modules (e.g., Ariba Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network), resolving issues escalated from the Level 1 service desk.
· Troubleshoot, analyze, and resolve complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
· Develop, configure, and maintain Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
· Support and monitor integrations between Ariba and ERP systems (e.g., SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway), middleware, or APIs; investigate and resolve integration failures.
· Manage incident, service request, and change tickets in the ITSM tool within defined SLAs; document root causes and resolutions.
· Coordinate with SAP Ariba support (raising and managing SAP cases) for issues requiring vendor intervention.
· Support Ariba quarterly release cycles: review release notes, assess impacts, perform regression testing, and communicate changes to stakeholders.
· Assist with supplier enablement, catalog loads, and Ariba Network transaction issues.
· Create and maintain technical documentation, knowledge base articles, and runbooks; provide guidance and knowledge transfer to Level 1 support staff.
· Participate in enhancement projects, system upgrades, and rollouts, including requirements gathering, configuration, testing, and deployment support.
· Ensure compliance with change management, security, and audit requirements.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
