At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Do you love bringing strategic vision to life? Are you excited about driving large-scale business transformation? We are seeking a Senior Associate of Program Strategy & Operations to join the Enterprise Ways of Working (EWOW) team within the American Express Technology Business Enablement (TBE) organization. In this role you will have the opportunity to shape the future of how American Express builds digital products and delivers value to our customers by optimizing our ways of working (WoW).
Th EWOW team is focused on the effort to transform how we plan, invest, and allocate resources through scaling new ways of working across the Enterprise. EWOW Program Strategy & Operations focuses on strategy development and execution, program operations, and governance, as well as overall integration of new WoW with Enterprise-wide processes. Examples of new ways of working include, but are not limited to: driving enhanced collaboration and co-creation across business, product, technology, and design through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; applying new ways of working to investment portfolio planning, capacity management and governance oversight to enable the key tenets of our operating model.

Key Responsibilities:

• Work cross-functionally to support day-to-day scale-up activities, tracking overall progress and proactively identifying risks and escalating if necessary.

• Assist in preparing executive-level materials and communications for a variety of forums on a regular basis.

• Communicate with cross-functional teams within the EWOW team and throughout the Enterprise to ensure alignment on program milestones and next steps while collaborating effectively and building key relationships.

• Maintain and organize centralized document repository for key program materials and resources.

• Support the development of the WoW program strategy and approach to scaling

Minimum Qualifications:

• Proficient in leveraging AI to increase productivity and expertise with PowerPoint and Excel

• Exceptional written and verbal communication skills, and ability to present ideas clearly

• Strong organization skills, has great attention to detail, and is proficient at managing multiple priorities

• Ability to quickly adapt to change while continuing to make progress towards program goals

• Soft skills – analytical thinking, curiosity, continuous learning, and improvement attitude

• Bachelor’s degree

Preferred Qualifications:

• Experience in project/program management working on high-priority, large scale transformational change

• Background in strategy or management consulting, strategic planning, or portfolio management

• Experience working with C-suite or executive-level stakeholders

• Familiarity with digital landscape & tech business management, product development lifecycle, and investment planning processes

• Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space

• Prior experience in Tech/FinTech or payments/banking industry

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.