Perform Order Management, Customer setup and Billing for clients.
Good communication for client calls
Demonstrate good knowledge of Accounts Receivable principles and concepts.
Contact customers via email and Chat channel on a day-to-day basis.
Exhibit strong proficiency in Google Spreadsheets.
Display excellent verbal and written communication skills, with fluency in English.
Provide and accept timely feedback on process training
Clear the workflow daily and provide confirmation to the supervisor.
Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates.
Substitute for the Assistant Manager in their absence on the floor.
Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW).
Work on process improvements and promote the sharing of best practices across the team.
Ensure adherence to company policies and procedures.
• Perform Order Management, Customer setup and Billing for clients.
• Good communication for client calls
• Demonstrate good knowledge of Accounts Receivable principles and concepts.
• Contact customers via email and Chat channel on a day-to-day basis.
• Exhibit strong proficiency in Google Spreadsheets.
• Display excellent verbal and written communication skills, with fluency in English.
• Provide and accept timely feedback on process training
• Clear the workflow daily and provide confirmation to the supervisor.
• Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates.
• Substitute for the Assistant Manager in their absence on the floor.
• Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW).
• Work on process improvements and promote the sharing of best practices across the team.
• Ensure adherence to company policies and procedures.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
