Job Description

We are looking for a motivated and detail-oriented Operational Excellence Senior Associate to support process improvement and operational efficiency initiatives across the business. This role will help monitor performance, analyze operational data, document processes, and assist in implementing improvement projects. The ideal candidate is organized, analytical, and eager to learn in a fast-paced environment.

Key Responsibilities

1. Support day-to-day operational excellence and process improvement activities
2. Assist in reviewing workflows and identifying process gaps, inefficiencies, or bottlenecks
3. Help collect, organize, and analyze operational data to support reporting and decision-making
4. Prepare regular reports, trackers, and presentations on key operational metrics
5. Assist in documenting and updating standard operating procedures (SOPs) and process guidelines
6. Support root cause analysis for operational issues and help track action plans
7. Coordinate with cross-functional teams to support improvement initiatives and follow-ups
8. Monitor the progress of assigned projects and ensure timely updates are shared with stakeholders
9. Help ensure process compliance and adherence to operational standards
10. Contribute ideas that support a culture of continuous improvement

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field
• 0–2 years of experience in operations, process improvement, quality assurance, business support, or a similar role
• Basic understanding of Lean Six Sigma
• Fresh graduates are welcome to apply
• Strong analytical and problem-solving skills
• Good knowledge of Google Workspace (Sheets, Slides, Document, Looker)
• Strong attention to detail and organizational skills
• Good communication and coordination skills
• Willingness to learn and work in a collaborative environment

he ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends, and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan. ZALORA’s localized sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes, and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.