Job Description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

At Alcon, we foster an inclusive culture and seek talented, diverse professionals to join Pharma R&D. The Sr. Associate I, Instrumentation and Calibration Technical Support position is responsible for GxP documenting and, where applicable, performing the installation, calibration, and maintenance of laboratory instruments. In this role, you will work closely with R&D Scientists and the Laboratory Instruments & Systems team to ensure reliable operation of laboratory assets, requiring strong attention to detail, effective communication, and substantial task‑management skills. This role is 100% on-site in our Durham, NC location and key responsibilities include:

• Install, calibrate, maintain, qualify and repair laboratory instruments (e.g., HPLC, GC, thermometers, osmometers, KF titrators, FTIR, pH, etc.)
• Collaborate with scientists to determine source of error when systems malfunction, initiate repair tickets with vendors where applicable
• Enter and manage data in calibration and maintenance software
• Assists with vendor scheduling and communications; escort vendor technicians while onsite performing services
• Help track metrics for laboratory instruments (e.g., repair downtimes, % on-time completion, defects)
• Adhere to GxP regulations by following SOPs, protocols, maintaining accurate documentation, and ensuring quality control
• Follow safety procedures for proper handling and disposal of laboratory waste where applicable
• Complete all required training and meet individual job requirements
• Contribute to overall compliance and continuous improvement of laboratory systems

What You'll Bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Preferred Qualifications:

• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
• Knowledge of repair of HPLC PDA and mass spectrophotometer (MS) instruments
• Familiarity with CMMS software

• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.

How You Can Thrive at Alcon:

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Travel Requirements: Up to 10%
• Relocation – No
• Sponsorship – No

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.