Job Description

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management

• Delivery Management and Agile lead for Open Finance program is very critical to the overall success of this important regulatory program for UAE for next couple of years.
• The individual will be responsible for managing the overall governance working closely with stakeholders from IWPB, OBSS and Wholesale across business, IT and control functions.
• Complex regional team management with budgets and managing global stakeholder expectations, OBSS leadership and supplier teams and our extended teams in China, UK and India.
• Responsible for conducting PWG’s, Steercos and CxO communication, PI planning workshops.
• The region has additional layer of complexity as IT team is expected to participate in regional business working group meetings and follow regional processes alongside group’s Agile WoW, with the interdependency of the multiple workstreams involved from India and China teams.

Location: Pune, India

HSBC is at the forefront of driving digital transformation, delivering innovative banking solutions through Open Banking and Open Finance. We are seeking an experienced Delivery Manager (Project Manager) to join our team in Pune, India. In this role, you will lead the end-to-end delivery of channel-focused initiatives that leverage Open Banking and Open Finance capabilities. As a key leader, you will collaborate with global and regional teams to ensure HSBC’s channels are customer-centric, secure, compliant with regulatory frameworks, and delivered on time, within scope and budget.

Key Responsibilities:

1. Strategy and Leadership
   • Lead the mobilisation and delivery planning for Open Banking and Open Finance initiatives for HSBC’s digital channels, aligning with global and regional strategies.
   • Drive delivery strategy and execution approach (Agile/Hybrid), ensuring outcomes enhance customer engagement and experience through innovative Open Banking capabilities.
   • Provide leadership to cross-functional delivery teams, ensuring high-quality deliverables, clear ownership, and alignment with organisational objectives.
2. Delivery Management and Execution
   • Own end-to-end project delivery across the lifecycle: initiation, planning, execution, monitoring/control, and closure for channel solutions aligned to Open Banking and Open Finance frameworks.
   • Partner with Product, Engineering, Architecture, Data, Operations, Security, and Programme Management to plan and deliver robust API integrations, data mapping/categorisation activities, and customer journey enhancements.
   • Run delivery ceremonies and governance (planning, stand-ups, RAID, steering updates), remove blockers, manage dependencies, and ensure teams stay focused on agreed priorities and milestones.
3. Regulatory Compliance and Risk Management
   • Ensure delivery adheres to local regulatory requirements, including financial and data privacy regulations, and global standards such as PSD2, PDPL and GDPR.
   • Own delivery risk management: identify and manage risks/issues/dependencies (RAID), implement mitigations, and escalate appropriately to protect outcomes and timelines.
4. Stakeholder Engagement
   • Act as the key point of contact for delivery across Open Banking and channel-related initiatives, engaging with internal teams, regulators (as required), and external partners/vendors.
   • Provide regular status updates, delivery forecasts, and recommendations to senior leadership and programme manager to ensure alignment with project goals, timelines, and funding.
   • Partner with regional and global teams to support adoption of Open Finance principles through well-managed releases, communications, and change readiness.
5. Testing, Reporting, and Optimisation
   • Plan and coordinate end-to-end testing and release activities (SIT/UAT, cutover, deployment readiness), ensuring quality, compliance, and operational acceptance.
   • Track delivery KPIs (schedule, scope, quality, throughput, defect trends, release readiness) to assess progress and drive continuous improvement.
   • Deliver comprehensive reporting on project progress, risks, financials (where applicable), and performance to stakeholders and governance forums.

Qualifications and Skills:

Essential Qualifications
• Bachelor’s degree in Computer Science, or a related field; Master’s degree preferred.
• Overall 15 years in IT, with 5+ years of experience managing delivery/project management, preferably 3 years focused on Open Banking, Open Finance, or digital channels in financial services.
• Proven delivery experience, with a strong understanding of local financial regulations, digital banking trends, and market dynamics.

Technical and Regulatory Expertise
• Strong understanding of Open Banking frameworks, Open Finance principles, API-driven delivery, and integration delivery for digital channels.
• Familiarity with EMEA specific regulatory requirements, including data privacy laws, Central Banks and other regulatory guidelines, and digital banking regulations.
• Experience with delivery/project tools such as Jira, Confluence, MS Project (or equivalent), and Agile delivery methodologies.

Leadership and Communication Skills
• Strong planning, problem-solving, and decision-making skills, with the ability to prioritise and deliver under pressure.
• Exceptional communication skills, with experience presenting to senior stakeholders, leading cross-functional collaboration, and managing delivery governance.

Desirable Qualifications
• Certifications such as PMP/PRINCE2, PMI-ACP, Scrum Master, SAFe (or equivalent) will be an advantage.
• Experience delivering multi-channel solutions in banking, including customer journey improvements and large-scale API/integration programmes.

Why Join HSBC?

As a Delivery Manager (Project Manager) – Open Banking & Open Finance, you will play a pivotal role in HSBC’s digital transformation journey for MENAT region from Pune as your base location. You’ll work with global teams to deliver impactful solutions that redefine customer experiences while ensuring compliance with local and international standards.

You’ll achieve more when you join HSBC. www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India