Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
The Sr. Associate - Digital Product Manager, Data Strategy and Insights in Amex Digital Labs will play an integral part in driving continued growth, collaboration, and innovation across our entire product portfolio. This role will sit on the broader Cross Product Strategy & Operations team within Labs whose mission is to foster a culture of product excellence by focusing on cross-functional areas that drive efficiency, consistency, and strategic decision making across the Labs product portfolio. The analyst will support teams across multiple portfolios and be responsible for data analysis, product insights, monitoring standards, reporting, and supporting data migration efforts. This individual should be highly detail-oriented, analytical, and comfortable working across a variety of stakeholders and initiatives.
How will you make an impact in this role?
Support the execution of the team’s data and insights strategy to help inform product decision-making across multiple portfolios.
Assist in analyzing and interpreting data to identify trends, risks, and opportunities, and help communicate findings to stakeholders in a clear and actionable manner
Support the creation and maintenance of dashboards, presentations, and reporting materials that help bring data to life and support strategic decision-making
Provide operational and analytical support across the broader product portfolio, helping ensure alignment, efficiency, and consistency across teams and initiatives
Maintain strong attention to detail while managing multiple priorities in a fast-paced and evolving environment
Minimum Qualifications:
Strong analytical and problem-solving skills with the ability to work with complex datasets and support the development of actionable insights
Proficiency in SQL querying and experience using data to support reporting, analysis, and business decision-making
Highly detail-oriented with strong organizational skills and the ability to manage and prioritize multiple workstreams across portfolios
Strong written and verbal communication skills with the ability to clearly present findings and collaborate effectively with cross-functional teams
Thrives in fast-paced environments, demonstrating agility in shifting priorities, navigating ambiguity, and maintaining focus on high-impact outcomes
Proactive and solutions-oriented mindset with a willingness to learn and support team initiatives as needed
Preferred Qualifications:
Experience in working with technical and product development teams and knowledge of data tools such as Power BI, Adobe, etc. is a plus!
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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