About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Experience 1+ years in Technical Support/ Networking or Storage Administrator
Job Type Full-time
Role Storage Technical Support Engineer
Employment Type Full Time, Permanent
Role Category Storage / Hardware / NAS / SAN
Key Skills
• Hardware, Networking, Desktop Support
or
• Storage Domain, NAS, SAN, Storage, System Administration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk fault, Experience in Backup technology, Experience in Windows Servers, VMware.
Responsibilities and Duties:
• Provide Technical Support in a 24x7 environment on-call/ email/ chat support
• Should be able to resolve production issues and requests based on the SLAs defined.
• Diagnose and troubleshoot NetApp storage hardware issues
• Reproduce issues by re-creating scenarios in a lab environment
• Extensive experience and in-depth knowledge of ONTAP 7-mode and C- Mode
• NetApp FAS series (7 & C Mode) and E series advanced concepts of Data ONTAP
• Strong knowledge on Clustering and High Availability
• Design and implement NetApp storage systems, including installation, configuration,
software upgrades, and storage provisioning.
• Upgrades, and maintenance of switches.
• Diagnose and troubleshoot TCP/IP networking issues
• Experience in ServiceNow ticketing tools
A successful candidate will have a strong aptitude for learning new technologies and understanding how to utilize them for creatively solving problems with at least two years of relevant technical experience. Candidate also possesses strong customer service skills and solid written and verbal communication skills.
Required Experience and Qualifications:
• Bachelor's Degree in IT, Computer Science, or other related fields.
• Technical Support / Networking or Storage Administrator / Desktop Support Engineers
• Strong communication and interpersonal skills.
All your information will be kept confidential according to EEO guidelines.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.
We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
