Job Description

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, balanced, and high-performance buildings.

We are seeking a self-directed and results driven Inside Sales Engineer to join our Syracuse, NY office. You will assist the Commercial Strategic Accounts Sales organization with rapid and accurate responses involving pre-sale and post-sale support. You will also provide technical support to Strategic Account customers, engineers, and mechanical contractors!

Are you focused, driven, and passionate about innovating and improving products and systems? Are you willing to work in a dynamic work environment, communicate efficient with your partners, and be able to raise issues openly? Come and join the ranks of one of the world's most respected, fast-growing, and creative company!

Key job responsibilities include:

• Review plans and specifications to develop HVAC systems solutions
• Provide HVAC equipment selections, both new and replacements
• Run energy modelling simulations to guide strategic account customers to meet their sustainability goals
• Provide technical support for the sales of commercial air conditioning systems to customers and their respective consulting engineers
• Seek new business opportunities by responding to RFQ's for new and/or existing customers.
• Have an ability to coordinate across multiple functions, to maintain composure in fast-paced situations, and to make decisions in a fast-paced environment
• Support Sales Managers and Sales Coordinators with new and existing accounts and the introduction of new products.
• Have a combination of excellent technical skills, be a self-starter, with strong business understanding, strong self-direction, and excellent interpersonal/influencing skills to work across the Carrier organization and with customers

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• 1+ years of experience with one of the following: engineering, inside sales, tech support, or customer service

PREFERRED QUALIFICATIONS

• 2+ years of HVAC experience or knowledge of HVAC designs – Commercial Applied Equipment experience a plus
• Master’s degree is a plus
• Sense of urgency, self-initiative, dedication, sense of ownership is required
• Strong written and verbal interpersonal skills with the ability to get along with both external customers and a multi-functional team of sales, engineering, manufacturing & marketing associates
• Outstanding follow-up and follow-through skills
• Highly organized with strong attention to detail, while also able to prioritize multiple priorities
• Unwavering customer service orientation
• Proficiency with Microsoft Office (Excel, Word & PowerPoint)