Carrier

Sr Assoc, Customer Svc

Carrier  •  Gurugram, IN (Onsite)  •  2 hours ago
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Job Description

  • Develop and execute strategies for Service Modernization (Retrofit) business growth across the installed base.
  • Identify aging equipment requiring upgrades, modernization, energy-efficiency improvements, and regulatory compliance enhancements.
  • Generate retrofit sales opportunities through customer engagement, site assessments, and technical consultations.
  • Lead the complete modernization business cycle, including opportunity identification, proposal development, costing, negotiations, order booking, and project handover.
  • Drive AMC recapture initiatives by analyzing expired and lost maintenance contracts and developing targeted recovery plans.
  • Work closely with service operations, sales teams, and branch leadership to improve customer retention and contract renewal rates.
  • Build strong relationships with key customers, consultants, facility managers, and decision-makers.
  • Monitor market trends, competitor activities, and emerging technologies to strengthen modernization offerings.
  • Ensure achievement of revenue, margin, order booking, and AMC recapture targets.
  • Develop periodic business reviews, forecasting, pipeline management, and performance dashboards.
  • Coordinate with technical and project execution teams to ensure timely completion of modernization projects and customer satisfaction

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Carrier

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.

Industry
Wholesale & Distribution
Company Size
10,000+ employees
Headquarters
Palm Beach Gardens, Florida
Year Founded
Unknown
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