Job Description

Job Purpose

The Shared Services Sr. Assistant Disputes will be responsible for resolving invoice disputesraised by customers and

internal CCEP stakeholders within the Disputes area of Customer to Cash. The position will be tasked with driving and

delivering CTC service excellence to the business with an emphasis on customer service and continuous process

improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Handles customer /invoice disputes in a timely, efficient and accurate manner, escalating where necessary
• Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary
• Analyzes customer behavior and prepares reports where required
• Defines process gaps and works on process improvements
• Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner
• Ensures all follow up issues on Disputes are managed accordingly to the given timelines.
• Provides support and advice on Disputes processes where required
• Gathers data requested by audit teams during financial and SOX audits
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement
• Assists in trainings wherever required

Key Stakeholders

• Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner
• External: CCEP customers, suppliers

Experience required

• Experience in a multinational organization and/or
• Shared Services environment with a good business acumen
• A good understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• Good Excel skills. ERP experience desirable, preferably SAP

Language Capability & expert level

• Fluent in English and German

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level( Capability Framework)

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate

Behavioural Capabilities

• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service