Job Description

Job Purpose
The Shared Services Customer Support Sr Assistant will be responsible for support the different commercial teams in the area of customer master. This includes understanding of requirements and guidance on the adequate customer master submissions as per guidelines as well as executing those submissions on their behalf where appropriate. The role provides first level support regarding issue resolution and simple clarification with commercial teams and will review with team lead if more complex issues arise. The role will support the development of training materials as needed to help commercial teams.

The position will be tasked with delivering customer service excellence to the business as well as support continuous process improvement to further enhance the customer service level and effectiveness expected throughout as well as reduce customer-related issues to the minimum.

Key Responsibilities

• Works with the Customer Support Team Lead to build the SSC capabilities so all planned activities can be delivered in a timely and effective manner
• Works with each relevant stakeholders in the BU to build positive, constructive relationships and works in partnership with each to maintain an effective and smooth partnership with SSC
• Supports new recruits and provides training and guidance as required
• Identifies and supports implementation of process improvements
• Suggest and supports technical improvements for the customer maintenance processes as required
• Executes training for new employees and provides support as required
  

Experience required

• Minimum of 1 years’ experience in a multinational organization and/or Shared Services environment with good business acumen and good excel spreadsheet skills.

Language Capability & expert level:

• Essential: English + German

Education & Qualifications required

• Bachelor degree in Finance, Economics or equivalent

Capability required & Expert level( Capability Framework)

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence – Foundational
• System Literacy – Intermediate