Job Description

Job Purpose

The Shared Services Collections Associate ensures that the customer invoices are settled correctly and on time and manages the resolution of cash collection issues within the Shared Services Customer to Cash team.

The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the team’s service level and effectiveness expected throughout. The Sr. Assistant Collections will be responsible for a variety of activities, which include Collections and Aged debt activities, as well as a variety of activities connected to Third party Collections agency, internal departments’ communication and activities, as well as tasks related to the customer invoices and complaints.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Apply appropriate collection efforts for both current and past due receivables. Proactively contact customers to validate expected payment receipts in line with defined due dates.
• Validate completion and issuance of statements of account process in accordance with customer requirement. Issue Dunning notices in line with defined CCEP parameters.
• Perform order release process by releasing/voiding orders in accordance with CCEP policy and procedure
• Ensures the accuracy of collection records including maintenance of the relevant ledgers
• Take appropriate action upon notification of customer insolvencies.
• Proactively liaise with commercial personnel to facilitate resolution of collection related issues in accordance with CCEP policy and procedures
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible. Identify and escalate issues notified as part of the collection effort and communicate as necessary.
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
• Proactively improves the quality of Collections through identification and resolution of issues and continuous improvement of Collections processes

Key Stakeholders

• Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner
• External: n/a

Experience required

• Minimum of 1 year Collections/Accounts Receivable experience in a multinational organization and/or Shared Services environment
• A general understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• ERP experience essential, preferably SAP

Language Capability & expert level

• Fluent in English

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Strong focus on providing the highest level of customer service
• Drives performance, efficiency and effectiveness
• Time management, planning and organization