Job Description

The Shared Services CTC Credit Management Senior Assistant with English & German Language skills will be responsible for managing customer credit to facilitate further product orders whilst balancing risk. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Contributions

CTC Set up

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Credit Management processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all Credit Management and wider CTC in-scope activities to Shared Services
  

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Reviews and approves (or escalates) credit limit recommendations
• Reviews escalated customer accounts from Cash Collection specialist to determine why account may be blocked
• Escalates key account, sensitive or complex issues to relevant management level for resolution
• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)
• Supplies advice on Credit Management processes where required
• Provides support to other team members where required
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
  
  Relationships
• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for CTC and Shared Services generally
• Works and liaises closely with BU Finance teams and other departments where required
  
  Continuous Improvement
• Provides feedback and support to the Credit Management Team Lead and Senior Manager in driving end-to-end standard Credit Management/CTC processes across the Coca-Cola Europacific Partners business
• Proactively improves the quality of Credit Management through identification and resolution of issues and continuous improvement of Credit Management processes.
  
  Qualifications:

• Minimum of 2 years Credit Management / Accounts Receivable experience

• Bachelor degree / Student in Economics / Finance

• Fluent in English & German. French / Dutch / Swedish / Norwegian should be considered as an advantage as well.

• ERP experience essential, preferably SAP

• Experience in MS Office (Excel)

• Strong customer service orientation and focus on providing the highest level of customer service

• Excellent communication & interpersonal skills

• Time management, planning and organisational skills

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate