Job Description

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The Shared Services CMA Sr Assistant will be responsible for the processing and issuing of CMA contracts within the Shared Services CMA team. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CMA service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• To gather data requested by audit teams during financial and SOX audits
• To ensure all contracts are accurate, fair, reasonable & justifiable
• To understand and answer any queries relating to contracts management
• Ensures that all CMA contracts are sent to agreed customer deadlines and meets customer expectations
• Ensures that the condition contracts are set and function as required
• Ensures that any supporting documentation are provided to customers as requested
• Ensures Contract Management procedures are completed efficiently, accurately and in a timely manner

Key Stakeholders

• Internal: CMA and Shared Services
• External: N/A

Experience required

• Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with good business acumen.
• Ability to assess a problem and escalate it to the appropriate level
• A good understanding of wider CMA/Customer to Cash/Data Management area processes

Language Capability & expert level

• Fluent in English and German

Education & Qualifications required

• Bachelor level education
• ERP experience essential, preferably SAP, good Excel skills.
• Strong team player
• Time management, planning and organization

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing- Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence- Foundational
• System Literacy - Intermediate

Behavioural Capabilities

• Knows and grows the business
• Builds customer value
• Communicates effectively
• Embraces and drives change
• Drives performance, efficiency and effectiveness
• Grows diverse high-performing teams

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

​We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.