Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

As a Senior Applications Engineer, you will play a critical role in bridging advanced product design with real-world customer applications. You’ll support highly engineered, custom product lines from early concept and design through installation and long-term operation—working closely with sales, product, engineering, and operations teams across the globe.

This role is ideal for a technically strong engineer who enjoys customer interaction, hands-on testing, cross-functional collaboration, and leading application-driven projects that make a real impact.

What You'll Do:

Technical Leadership & Application Support

• Provide expert application and technical support for new and existing custom-engineered products from design through contract completion

• Ensure products meet customer specifications, safety requirements, and applicable regulatory and agency standards

• Support new product introductions, product extensions (NBOs), Xylem Product Development (XPD) projects, and product improvements

• Lead application-related projects and contribute technical expertise throughout the product lifecycle

Customer & Sales Enablement

• Partner with the global sales organization, distributors, and representatives to support specification reviews, cost estimates, and proposal development

• Serve as a technical point of contact for customers, providing guidance during installations, field applications, and troubleshooting

• Support beta testing and competitive evaluations

Documentation & Training

• Create, update, and manage customer-facing technical documentation including Installation & Operation Manuals (IOMs), quick start guides, and training materials

• Deliver product application training as needed for internal teams and external partners

Cross-Functional Collaboration

• Work closely with Product Management, Product & Sustaining Engineering, Program Management, Quality, Operations, Purchasing, and Sourcing

• Differentiate application-related issues from quality issues and route appropriately for resolution

• Provide technical support to Product Safety & Liability teams, including field inspections and documentation

Continuous Improvement

• Apply continuous improvement methodologies to enhance application engineering processes and improve customer response time

• Ensure projects are completed on time and in accordance with established procedures and schedules

What You'll Bring:

• Bachelor’s degree in Engineering (or related technical field)
• Minimum 5 years of relevant application engineering or technical support experience
• Strong ability to communicate complex technical concepts clearly to diverse audiences
• Proven ability to support business initiatives and customer-focused objectives
• Excellent written and verbal communication skills
• Hands-on experience performing product testing, evaluation, and data logging using tools and test equipment
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong collaboration skills with a continuous improvement mindset

Preferred Attributes:

• Experience supporting custom or engineered-to-order products
• Comfort working in a hybrid environment and collaborating with global teams
• Natural sense of ownership, accountability, and technical leadership

Key Relationships:

External

• Act as a trusted technical representative to customers across regions and applications

Internal

• Collaborate with cross-functional teams including Product Management, Business Development, Sales, Engineering, Quality, Operations, and Supply Chain

Work Environment & Safety:

• Hybrid role: Minimum 3 days per week onsite at the Irvine office/lab
• Occasional travel to customer sites, labs, or field installations
• Physical activities may include sitting, standing, stooping, kneeling, crouching, reaching, and occasional lifting
• Commitment to Environmental, Safety & Health (ESH) policies, including hazard reporting and participation in safety activities

The estimated salary range for this position is $100K to $120K with bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

#LI-JO2

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation