Job Description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

VICTR

Job Summary:

Sr. Application Analyst – VICTR

The Sr. Researcher Workbench Application Analyst position is a full-time/exempt position that will support the All of Us Researcher Workbench (RW) at Vanderbilt University Medical Center in an academic/healthcare research setting. This position will provide technical and functional support to researchers using the Researcher Workbench, troubleshoot complex application and data-related issues, assist with user and workspace administration, and collaborate with internal and external technical teams to investigate and resolve issues. The position will develop a deep understanding of the Researcher Workbench and the All of Us data environment in order to help researchers effectively use the platform for approved research activities. This position is offered as an in-person or remote option.

About the Department:

The Vanderbilt Institute for Clinical & Translational Research (VICTR) is Vanderbilt’s virtual home for clinical and translational research. Supported by Vanderbilt University Medical Center’s Office of Research and the NIH-sponsored Clinical and Translational Service Award (CTSA), the mission of the institute is to transform the way ideas and research discoveries make their way from origin to patient care. VICTR functions to help researchers and clinicians do their jobs better by providing tools and support to improve the quality of research, publications, grant writing, and training for future doctors and researchers. For more information, please visit https://victr.vumc.org/.

KEY RESPONSIBILITIES

· Provides technical and functional support to researchers using the All of Us Researcher Workbench, including troubleshooting complex application, data, access, and workspace issues.

· Investigates reported issues by reviewing error messages, system behavior, workspace configurations, settings, and other technical information to identify potential causes and solutions.

· Develops a strong understanding of the Researcher Workbench, its functionality, and the underlying All of Us data environment in order to effectively assist researchers and resolve technical issues.

· Assists with administrative activities within the Researcher Workbench and related systems, including user access, organizational/institutional configuration, workspace administration, and other platform management activities.

· Collaborates with product, engineering, data, security, and research teams to investigate and resolve complex issues and communicate user needs and technical requirements.

· Escalates issues appropriately to internal and external technical teams and works collaboratively to ensure issues are tracked through resolution.

· Creates and maintains technical documentation, troubleshooting guides, knowledge articles, and other resources to support researchers and internal teams.

· Identifies trends and recurring issues in user support requests and proactively recommends improvements to the platform, documentation, and support processes.

· Provides guidance and education to researchers on effective use of the Researcher Workbench and All of Us data within established policies and requirements.

· Ability to create support materials is a plus.

· The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Business Knowledge (Intermediate): Demonstrates the ability to apply multiple areas of business knowledge to successfully meet broad work objectives. Knowledgeable of the major business units of the company which relate to work responsibilities. Understands and monitors appropriate key business indicators as well as the competition. Able to communicate with users and customers regarding various business functions in an easily understood manner. Able to interpret and draw conclusions from business data. Demonstrates an understanding of overall business perspectives.
• Problem Management (Intermediate): Demonstrates mastery of Incident Tracking and Problem Reporting in practical applications of a difficult nature. Assures that the proper people receive problem reports as soon as detected. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering Incident Tracking and Problem Reporting products and services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
• Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process.
• Testing (Intermediate): Possesses a high level of skill to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Able to use automated testing aids to help debug programs. Creates and maintains appropriate test documentation for regulatory requirements.
• Technical Analysis (Intermediate): Possesses high level of knowledge of the functionality of assigned products and the systems with which they interface. Proactively identifies, analyzes, and develops solutions to complex clinical, administrative, financial, operational, and technical issues. Possesses sufficient knowledge, training, and experience to be capable to successfully design build, configure, install, run reports, and perform maintenance support with minimal instruction or guidance from others. Participates in optimization efforts. May lead projects and delegate tasks.
• Configuration Management and Planning (Intermediate): Demonstrates a conceptual and business understanding of configuration management, planning and related topics. Able to quickly and accurately discuss the impact of new technology, platforms, and design criteria. Understands and monitors key business indicators as they may apply to enhancements of the system. Able to communicate with users and customers regarding configuration for business functions in an easily understandable manner. Participates or develops multi-faceted configuration plans.

BASIC QUALIFICATIONS

· 5 years relevant experience (Required)

· Bachelor's Degree (Required)

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.