JOB PURPOSE

This position’s responsibility is to monitor Dealer & PDC/Port warranty claims, coordinate and assist in managing the technical & financial settlement and payment of warranty claims.Assist and support program stakeholders when requested to identify product quality issues. Travel in data support capacity, if need be, to local & overseas supplier facilities, Glovis Ports or various manufacturing locations for quality issues. Create and distribute monthly warranty claim statusreports&historicalanalysis,establishandenforcewarrantytargetexpectationsandprogramriskassessmentsfor all active suppliers on a monthly, bi-weekly, half-year and annual basis for new or existing accessory launch programs.

Supervise warranty staff members in the absence of the Warranty supervisor or QAdept manager to either plan, coordinate,supportandexecuteclaimresolutionorriskassessmentwithQualityAssurance&PIOSupplydepartment.

KEY ACCOUNTABILITIES

• Assistwithdealerwarrantyclaimoperationsinvolvingaspectsofreview,analysis,reportandcoordinationofsupplier judgment,resolution,claimsettlementandfinancialresolutioninconjunctionofH/K/GMA,Finance,AccessorySupply, QA, Local/Korea suppliers, customers and Glovis affiliates. Coordinate, prepare and establish procedures that could streamline Dealer Claim Resolution process based on the scope of operations allowed and defined within the system platform and establish a financial recovery plan for accessory warranty operations. (30%)
• Build,review,improveandupdateallclaimdataelementssubmittedthoughH/K/GMAforproductsreleasedouttothe public. Build quantitative measures to optimize performance analytics for continuous improvement of program acceptancecriteriaandfinancialexposure.Summarizeendresultsofallresolutionmonthly.Superviseandsupportwith warranty analysis to other departments. (25%)
• Monitor Field & PDC/Port warranty activities in regards to KPI targets and established financial recovery plans for all active (new and existing) accessory programs. Participate in program kick-off meetings in conjunction with Purchasing, Sales,EngineeringandQAtoclearlydefineDealer&PortclaimprocessandPost-launchprogramstooptimizeWarranty costs.Supportallparticipatingpartieswithaccuratedata,status,forecastandreportswithacceptablewarrantyexposure to MPA Accessory operations. (15%)
• Create and report weekly & monthly warranty reports that clearly define risk classification, financial exposure, part performancetrendandrecoverystatusbyreviewingwarrantyclaimdataandotherestablishedmeans.Monitorwarranty claims on all programs and subsequent field claims originating from Port activity with cooperation from H/KMA, MPA internal departments and QAengineers. Cooperate and support MPAParts division to ensure MPAmeets customer expectations. (15%)
• Monitor dealer warranty activity focused on program risk assessment & performance monitoring in conjunction with assignedlocalandKoreasupplysourcestoassurecontractualcompliancewithallMPA&H/KMAwarrantyobligations. Review and confirm warranty expectations on all newly planned accessories. Outline and report on completion onwarrantyrecoverystatus,openissues,actionplansandmakerecommendationstothecoreteamandManagerofquality assurance. (15%)