Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
As, Analyst/ Sr Analyst, Service Systems Engineering, you will play a key role in American Airline’s Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Utilize Engineering and/or Scientific methods to optimize service and inflight processes
• Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery
• Conduct statistical and root cause analysis to identify areas for improvement
• Identify, track, analyze, and optimize areas for improvement in inflight processes
• Inspect, implement, and enforce quality standards
• Develop strategies to monitor and improve product or service quality
• Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement
Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in Industrial Engineering, Process Optimization, or a related field
• 3+ years of experience in Industrial Engineering, process optimization, or a related field
Preferred Qualifications- Education & Prior Job Experience
• Master's degree in Industrial Engineering, Process Optimization, or a related field
• 5+ years of experience in Industrial Engineering, process optimization, or a related field
• Experience in the airline industry or a related field
• Certification in Lean, Six Sigma, or a related methodology
Skills, Licenses & Certifications
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Strong attention to detail and ability to maintain high levels of accuracy and quality
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong business acumen and understanding of the airline industry
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Experience with data analysis and statistical software, such as R or Python
• Certification in Lean, Six Sigma, or a related methodology (preferred)
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
