Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. When you join #TeamAmex, you become part of a diverse community committed to delivering exceptional customer experiences and differentiated value.

The GMNS B2B Product team plays a critical role in shaping and delivering American Express’ strategy for next-generation B2B payments. The team is building a two-sided ecosystem that connects buyers and suppliers across multiple payment rails, while unlocking new economic models and platform capabilities.

This role will be embedded within a high-priority B2B Shared Services initiative and will serve as the day-to-day operator for the program. You will drive the operating system that keeps three core product focus areas moving in lockstep: Supplier Directory, ACH+ Network, and Flexible Pricing / shared fee models. The Senior Analyst will own cross-workstream coordination, decision tracking, and delivery readiness—ensuring leaders have clear visibility to milestones, dependencies, risks, and asks.

This is a highly visible role that partners closely with Vice President- and Director-level leaders and requires strong analytical judgment, executive communication skills, and the ability to operate effectively in ambiguity.

Strategy Integration & Analysis

• Integrate strategy across B2B Shared Services workstreams into a single, coherent plan leaders can run

• Surface dependencies, risks, and tradeoffs early; propose options and recommended paths forward

• Translate complex product, economic, and operational inputs into crisp points of view and implications

Executive Communications & Narrative

• Own executive-ready outputs for senior leadership forums (SteerCos, LT updates, decision memos)

• Maintain a single source of truth across workstreams (narrative, milestones, decisions, open questions)

• Turn complex concepts into decision-ready materials that drive alignment and action

Strategy & Operations (Program Execution)

• Run the Shared Services operating rhythm: agenda-setting, pre-wires, readouts, follow-ups, and action closure

• Build and maintain an integrated program plan (timelines, milestones, owners, dependencies, and critical path)

• Drive decision and issue management: log, triage, escalate, and resolve blockers with clear asks

• Ensure delivery readiness across the three focus areas by coordinating inputs across Product, Tech, Legal, Finance, and GTM

• Identify where teams are drifting; course-correct by tightening scope, sequencing, and accountability

• 2–5+ years of experience in strategy, analytics, product operations, program management, consulting, or a related role
• Strong analytical, synthesis, and written communication skills; able to translate ambiguity into clear plans
• Demonstrated ability to manage multiple stakeholders and drive outcomes across complex, cross-functional efforts
• Comfort operating in fast-moving environments with high standards for quality and accountability
• Experience in payments, B2B platforms, or financial services
• Background in product strategy, operating model design, or program management
• Demonstrated ability to influence without authority and operate effectively with senior leaders

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.