Job Description

Responsibilities

• Act as a key support resource for BAU operations for the SMART400 and LIFE400 applications.

• Monitor and manage daily batch processing, ensuring timely execution and resolution of any batch failures or processing issues

• Investigate and resolve application incidents, defects, and operational issues, coordinating with infrastructure and technical teams where required.

• Perform impact analysis and troubleshooting for application-related issues, including data discrepancies and process failures.

• Support production stability and availability of SMART400 and LIFE400 systems.

• Classify and manage incidents as bug, user error, configuration issue, or enhancement, and coordinate resolution accordingly.

• Provide L2/L3 level support for application issues, including log analysis, job monitoring, and system diagnostics.

• Coordinate with business users and technical teams to ensure timely resolution of BAU issues

• Assist with minor enhancements, configuration changes, and operational improvements within the SMART400/LIFE400 environment.

• Maintain documentation related to operational procedures, incident resolutions, and support processes

Professional Qualification / Experience

• Minimum 5 years of experience working with SMART400 and LIFE400 systems

• Strong experience in BAU support and production environment management

• Experience handling batch monitoring, batch failure analysis, and issue resolution

• Good understanding of Life Insurance domain processes

• Experience in incident management and troubleshooting in production environments

• Knowledge of SQL queries and basic system diagnostics

• Ability to work with multiple teams including business, infrastructure, and development teams

• Familiarity with ITIL processes and support frameworks would be an advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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