Job Description

KEY RESPONSIBILITIES

The Sr. Analyst, Destination Operations serves as a strategic business partner to operational leadership, providing financial planning, forecasting, performance analysis, and decision-support across multiple operational functions.

This role acts as the lead analytical resource for assigned business areas and is responsible for independently leading budgeting, forecasting, and business performance management activities that support operational and financial objectives.

Working closely with Operations, Finance, IT, Revenue Management, and other key stakeholders, the Senior Analyst develops complex analyses, evaluates business performance, identifies risks and opportunities, and delivers strategic recommendations to leadership.

The position requires significant analytical expertise, business acumen, and independent judgment to solve complex business challenges and support strategic initiatives within a dynamic cruise and travel environment.

Budgeting, Forecasting & Financial Planning

• Lead the development and management of annual operating budgets for assigned operational departments.
• Independently manage monthly, quarterly, and annual forecasting processes, incorporating operational drivers, business trends, and strategic initiatives.
• Develop and maintain complex forecasting models, scenario analyses, and long-range planning assumptions to support operational and financial decision-making.
• Own budget variance analysis, identifying key drivers, risks, opportunities, and recommended corrective actions.
• Partner with operational leadership to develop actionable plans that ensure achievement of financial and operational targets.
• Evaluate the financial impact of operational changes, new initiatives, resource investments, and business strategies.
• Support enterprise planning cycles through development of operating assumptions, and financial outlooks.

Reporting, Analytics & Business Intelligence

• Design, develop, and maintain executive-level dashboards, scorecards, and performance reporting tools.
• Produce recurring and ad hoc reporting that provides meaningful insights into operational and financial performance.
• Ensure accuracy, consistency, and integrity of operational and financial data used in decision-making.
• Leverage business intelligence tools and advanced analytics to improve reporting efficiency and business visibility.
• Transform large and complex data sets into actionable recommendations for leadership.

Operational Performance Management

• Analyze operational performance metrics and operating costs to identify opportunities for optimization and improved business performance.
• Translate operational activities and business drivers into measurable financial outcomes and strategic insights.
• Develop recommendations to improve efficiency, productivity, resource utilization, and cost effectiveness across operational functions.
• Monitor key business indicators and proactively identify emerging risks, operational challenges, and performance gaps.
• Conduct root-cause analysis to identify drivers of operational and financial performance and recommend sustainable solutions.
• Lead ad hoc analyses to support critical business decisions, operational initiatives, and executive leadership requests.

Business Partnership & Strategic Decision Support

• Serve as a trusted advisor to Directors, Senior Directors, and operational leaders by providing data-driven recommendations and financial insights.
• Influence business decisions through comprehensive analysis of operational and financial data.
• Partner with cross-functional teams to evaluate initiatives, prioritize investments, and assess potential business impacts.
• Develop business cases, return-on-investment analyses, and financial justification for operational projects, technology investments, and strategic initiatives.
• Present findings, recommendations, and forecasts to senior leadership, clearly communicating financial and operational implications.

Leadership & Continuous Improvement

• Lead cross-functional planning and performance management initiatives across Operations and supporting business functions.
• Act as a subject matter expert for budgeting, forecasting, performance reporting, and operational analytics processes.
• Provide guidance and analytical direction on planning methodologies, reporting standards, and performance measurement practices.
• Mentor junior analysts and share best practices to strengthen analytical capabilities across the organization.
• Drive continuous improvement initiatives focused on reporting automation, process standardization, forecasting accuracy, and operational effectiveness.
• Support organizational transformation efforts and strategic initiatives through advanced analytics and business performance insights.

QUALIFICATIONS AND EDUCATION

Education:

A Bachelor degree in Finance, Business Administration, Operations Management, Hospitality Management, Statistics or related field is preferrable.

Years of experience:

3+ years of progressive experience in Financial, Accounting, Business Analysis, or Information Systems.

Demonstrated experience leading enterprise-wide initiatives, complex implementations, and cross-functional transformation efforts.

Essential qualifications and skills:

• Financial Planning & Forecasting
• Data Analytics
• Financial Governance
• Advanced Excel and reporting tools
• Risk Management
• Compliance & Controls
• Continuous Improvement
• Strong understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Revenue Recognition and Financial Reporting
• Strategic Thinking
• Business Process Transformation
• Cross-Functional Leadership
• Executive Communication
• Stakeholder Influence