Job Description

The Analyst will be part of a team that drives our Product Centric transformation and will lead strategic

initiatives that enhance operational efficiency, accelerate digital maturity, and embed a culture of innovation across

the organization. With a strong foundation in technology, continuous improvement, process engineering, product

management, and data analytics, this role requires an exceptional ability to optimize and transform how technical

products are delivered to our Segment Customers.

This role focuses on reengineering processes for AI-first environments, applying Lean Six Sigma methodologies, and

driving measurable improvements in performance and customer outcomes. You will collaborate closely with

operations, engineering, and data teams to design and implement scalable solutions, optimize SLAs/KPIs, and ensure

adoption through structured change management and capability building. Success in this role requires a blend of

analytical rigor, transformation leadership, and the ability to thrive in a dynamic, fast-paced environment where

ambiguity is the norm and impact is expected. Excellent written and verbal communication, data analysis, and

innovative and strategic mindset.

AI-Enabled Process Innovation

• Architect AI-first process reengineering strategies, moving beyond automation to fundamentally redesign

workflows for scalability and intelligence.

• Integrate cutting-edge technologies—including Microsoft Copilot, predictive analytic, Lovable, Canva —to enhance

operational decision-making and streamline execution.

• Develop AI agents that will improve process and systems flow to gain automation capabilities and drive

efficiencies.

• Partner with cross functional teams, design and pilot the systems that improve processes and identify high impact

opportunities for automation.

• Apply foundation models based on generative AI to expand use cases across various technology platforms and

applications.

• Collaborate with stakeholders and role owners to embed AI capabilities into core business processes.
• Execute deep expertise in integrating AI technologies into business workflows; skilled in architecting AI-first

process redesigns and ensuring governance.

Strategic Continuous Improvement & Operational Excellence

• Champion Lean Six Sigma or similar methodologies to drive enterprise-wide efficiency, reduce waste, and optimize

end-to-end workflows.

• Experience working with interdisciplinary teams to execute product design from concept to production
• Drive improvements in software/hardware lifecycle, engineering, and operations to create product development

roadmaps that deliver technology to our customers.

• Lead cross-functional initiatives using advanced tools such as SIPOC, DMAIC, and Value Stream Mapping to deliver

measurable quality improvements and defect reduction.

• Lead idea generation for innovative design/process solutions to existing operational problems
• Facilitate high-impact workshops, root cause analyses, and structured problem-solving sessions to accelerate

performance gains.

• Generate structured plan to turn innovative design/process solutions from ideas to assessment, pilot and finally

expansion.

• Innovate and architect creative new ways to deliver products to customers.
• Use Lean Six Sigma concepts and tools to engage stakeholders, identify improvements that increase customer

satisfaction, and drive forward-looking innovation.

• Lead in developing a Product Centric approach by advocating for product lifecycle process and act as a facilitator

between services, platforms, product, stakeholder teams and customer.

Process Engineering

• Develop As-Is and To Be process flows using tools (Miro, Visio, etc.) to visualize steps and sequence of events to

determine gaps and opportunities for improvement.

• Leverage Agile and DevOps frameworks to drive improvements in an iterative approach that encourages Sprint

development.

• Evaluate existing processes and technology using interviews, workshops, analysis documentation, surveys, Kaizen

Events, user scenarios, process maps, task and workflow analysis, fishbone diagram, value stream mapping, or

related tools.

• Identify and communicate risks and issues impacting business rules, functional requirements and specifications.

Collaborates with stakeholders on the evaluation of the feasibility, effort and costs to implement requirements.

• Create training materials and may assist with user orientation and training.
• Create documentation to share innovative design/process solutions, process maps, design standards, etc.
• Create Standards Operating Procedures (SOPs) and other documentation to share innovative design/process

solutions, process maps, design standards, etc.

• Design a complete and complex framework, system or product. Defines processes for technical platforms, system

specifications, input/output and working parameters for hardware and/or software compatibility.

• Recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies

such as role alignment, process and systems gaps and overlaps, and business capability maturity gaps.

• Meet with business and technical leaders to identify and scope opportunities, outline potential value and ROI, and

identify risks and constraints.

Capability Development & Culture Building

• Develop and delivers enterprise-level Lean Six Sigma or similar training programs, fostering a culture of continuous

improvement and operational excellence.

• Mentor emerging leaders and teams through structured learning paths, hands-on coaching, and experiential

learning.

• Promote agile experimentation and iterative improvement using frameworks such as Plan-Do-Check-Adjust

(PDCA).

• Lead and facilitates workshops with 20-40 individuals by focusing on open-ended questions that drive creative

thought.

• Combine Lean Six Sigma and Organizational Change Management (example: ProSci) to create, prepare for, adopt,

implement, and measure future state

Performance Management & Business Intelligence & SLA Optimization

• Define and operationalize key performance indicators (SLAs, KPIs) that align with strategic goals and drive

accountability.

• Conduct post-implementation reviews and success audits to ensure sustained impact and continuous feedback

loops.

• Identify and interpret trends and patterns in datasets to locate influences. Create reports, forecasts,

recommendations and strategic/tactical plans based on business data and market knowledge.

• Utilize Power BI/Tableau for data extraction and visualization. Has experience pulling data from ERP or packaged

solutions.

• Develop plan for how Services and Platforms will collect, manage, and use data to meet customer needs, including

Operational Service Levels and other Service Level Agreements (SLAs).

• Define the data elements shared between the various business units in the enterprise and the relationships

between those data elements and processes, people, systems, and other process elements.

Other Skills Needed

• Interprets internal and external business issues and recommend best practices.
• Works independently with guidance in only most complex situations
• Uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Analyzes data for trends and recommends possible improvements/solutions.
• Captures the tactical and strategic business goals that provide traceability through the organization and map them

into metrics that provide ongoing governance capability.

• Enumerates, analyzes, catalogs, and suggests improvements to the strategic, core and support processes of the

business.

Required Qualifications & Skills:

• 5+ years of process improvement or quality experience
• Lean Six Sigma Certified
• Experience in Agile/DevOps/Sprint development
• Familiarity with AI/ML techniques applied to manufacturing (predictive maintenance, anomaly detection, process

mining)

• Experience in ITIL or CMMI
• Experience Project Management (PMI, PRINCE2)
• Experience with ADKAR change management frameworks
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common

business objective.

• Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross-functional

environment.

• Excellent critical and creative thinking with emphasis on developing innovative solutions to solve complex

problems that may not have one clear answer.

• Strong problem-solver, analytical thinker, and effective communicator across both individual contributor presence

and executive leadership. Able to influence cross-functional teams without direct authority.

Preferred Qualifications

Experience in AI Technologies

• Lean Six Sigma Certified
• Experience Agile/DevOps/Sprint Development
• Experience in ITIL or CMMI
• Experience Project Management (PMI, PRINCE2)
• Experience with ADKAR change management frameworks

Required Education

• Bachelor’s degree in Computer Science, Industrial Engineering, Mechanical Engineering or comparable field of

study, and/or equivalent work experience.

Job Type & Location

This is a Contract position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $80.00 - $90.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Orlando,FL.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.