Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Lead the Air Operations organization through significant change by developing and executing strategies that drive leadership and team member adoption
• Coach and develop leaders and team members to effectively lead both small- and large-scale transformations
• Design data and insights driven change management strategies to ensure adoption and maturity.
• Apply strategic vision and strengthen your creative and analytical thinking as we build organizational change capability
• This role is part of the Airports Operations Customer Experience Strategy & Continuous Improvement group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drive Change Strategy:
• Develop and implement comprehensive, organization wide change management strategies for large-scale transformations and small-scale change initiatives.
• Integrate change management activities with program/project plans and governance
• Define and maintain change management frameworks, methodologies and tools
Engage Stakeholders & Communication:
• Conduct change impact assessments to help understand the magnitude of change and its effects on team members and stakeholders
• Influence and co-develop communication plans to drive awareness and momentum
• Build relationships across all levels of the organization to engage diverse thinking that will drive successful change
Lead & Coach:
• Serve as a trusted advisor to senior leaders on change best practices and strategies
• Provide coaching and support to project teams, leaders and change agents to help them lead effectively
• Engage senior leadership to ensure they are sponsoring the change effectively
Execute & Reinforce:
• Influence and co-design training programs to equip team members with the necessary skills and knowledge
• Implement post-launch reinforcement strategies to monitor adoption and drive sustained success
• Identify barriers to change and manage resistance through applying proactive planning and strategic thinking
Drive Adoption:
• Develop, define and track key performance indicators (KPIs) and adoption metrics to measure change effectiveness
• Analyze quantitative and qualitative data to make informed adjustments and influence leadership decisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 3+ years of professional experience leading large scale projects in the airline industry or relevant experience
• 3+ years of airport operations leadership experience

Preferred Qualifications- Education & Prior Job Experience

• Change management / project management certification or designation desired
• Prior experience leading organizational change management

Skills, Licenses & Certifications

• Vision: Ability to envision a better future state and articulate how current changes lead to that vision.
• Leadership: Strong skills to inspire, motivate and influence all levels of leadership and team members
• Change Management: Proficiency in established change management methodologies and frameworks (Prosci/Kotter etc.)
• Project Management: Ability to integrate change activities into project timelines and manage resources effectively
• Communication: Exceptional written and verbal communication skills to craft clear, creative and targeted messages for diverse audience
• Emotional Intelligence: Ability to understand and manage emotions in oneself and others during change process
• Analytical Skills: Strong analytical thinking and data analysis capabilities to measure and track progress and make data-driven decisions
• Problem Solving: Proactive approach to identifying and mitigating barriers and creating momentum
• Adaptability: Flexibility to adjust plans as circumstances and business directions evolve
• Resilience: Ability to bounce back from setbacks and persist towards goals

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.