Nemours Children's Health is seeking a Sr Analyst, Access and Engagement Platforms, to join our team in either Jacksonville, Florida, Orlando, Florida or Wilmington, Delaware.
The Senior Analyst, Access & Engagement Platforms is part of Access Design & Transformation and serves as a subject matter expert for Epic scheduling and digital engagement tools, including Cadence, Hello World, Cheers, and MyChart. This role is responsible for leading the design, configuration, optimization, and long-term integrity of these platforms to support efficient scheduling, high-performing provider templates, and a consistent patient and family experience across all access channels. The Senior Analyst partners closely with clinical, operational, and IT leaders to ensure systems are aligned with enterprise access strategies and perform reliably at scale.
This role has a lead responsibility in complex implementations, upgrades, and optimization initiatives, translating business needs into scalable system solutions and ensuring high-quality build, testing, and deployment. The Senior Analyst acts as a trusted advisor, proactively identifying risks, driving standardization, and advancing system capabilities to improve scheduling outcomes, provider utilization, and digital engagement. This position also mentors analysts and associate analysts, supports governance, and plays a key role in protecting system integrity and sustaining high-performing scheduling and engagement workflows.
#LI-EP1
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.
Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.
Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.
Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.
Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.
We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.
Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.
