Exotic Automation & Supply

Sr. Air Systems Technician

Exotic Automation & Supply  •  $60k - $80k/yr  •  Grand Rapids, MI (Onsite)  •  2 months ago
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Job Description

General Summary:
Performs the day-to-day responsibilities of the Sr. Air Service Technician, ensuring delivery of excellent customer service in the field. Related activities include, but are not limited to, responding to customer service requests, troubleshooting technical Air Systems problems, identifying and implementing solutions, and providing leadership and training to Field Service Technicians. The Sr. Air Service Technician serves as a senior technical resource within the Air Systems team, applying advanced product knowledge to resolve complex issues, identify value-added opportunities, and ensure accurate and timely documentation of all service activity

Essential Job Functions:
Field Service & Technical Operations
  • Responds to customer service requests in a timely and professional manner, ensuring issues are addressed with urgency and care
  • Troubleshoots technical Air Systems problems in the field; identifies root causes and implements effective, lasting solutions
  • Maintains comprehensive knowledge of Air Systems products, offerings, and available services to ensure accurate and effective customer support
Product Knowledge & Customer Service
  • Identifies and recommends products and value-added services to customers to address current needs and support long-term account growth
  • Continuously develops technical expertise and product knowledge to serve as a reliable resource for both customers and team members
Team Leadership & Development
  • Provides hands-on leadership and training to Field Service Technicians, sharing technical knowledge and best practices to develop team capability
  • Assists the Air Systems Supervisor in ensuring team members are performing service activities in accordance with established procedures and quality standards
Documentation & Reporting
  • Completes all required service documentation accurately and generates monthly reports in a timely manner for review by the Air Systems Supervisor


Supplemental Job Functions:
  • Performs other duties as assigned or requested


Knowledge, Skills and Abilities Required:
  • High School Diploma
  • Previous technical Air Systems work experience
  • Previous experience working with computers and software
  • Valid chauffer’s license
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
Exotic Automation & Supply

About Exotic Automation & Supply

Since 1963, Exotic Automation & Supply has grown to become a leading provider of fluid power!

As a premier Parker Hannifin distributor, Exotic offers a comprehensive selection of solutions, including custom hoses and fittings, pneumatic and hydraulic components, filtration, electromechanical and lubrication equipment.

Exotic's Rubber & Plastics team specializes in producing custom molded rubber & plastic products to exact specifications. Exotic's Air Systems division provides all air equipment needs - from compressor installation to repair. The Engineered Systems team developed the World's Largest Hydraulic Power Unit - Winner of the Michigan Manufacturers Association's "Coolest Thing Made in Michigan."

With locations located throughout Michigan & Indiana and a service team available 24/7, Exotic is trusted for all Motion & Control needs in the Midwest. Stop by one of our many Exotic Automation, Bond Fluidaire or West Michigan Rubber locations today!

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
New Hudson, MI
Year Founded
1963
Website
exoticautomation.com
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