Job Description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Critical Thinking, Problem Solving, Written Communication

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

The team supporting the Administrative Office of the US Courts (AO) Case Management System Office (CMSO) is organized into 16 sub agile teams. We develop integrated solutions using the Agile/SAFe Framework. We focus on software development within AO to deliver systems for the Case Management and Electronic Case Filing (CM/ECF) Portfolio, which consists of mission-critical case management and related software to support federal appellate, district, and bankruptcy court judges and staff and external stakeholders. To date, courts have managed nearly 60 million cases using CM/ECF, with over 1.5 billion docket entries stored and available for viewing by 4 million registered users

The business operational analyst will have following responsibilities:

• Work closely with business stakeholders to understand their needs, objectives, and challenges
• Support production support team in analyzing operational issues received by the support desk.
• Collaborate with business users, developers and infrastructure teams to troubleshoot and resolve application issues.
• Analyze operational trends, recurring incidents, and system performance metrics to identify improvement opportunities.
• Evaluating and understand As-is and To-be system requirements and capabilities. Translate business requirements into clear and concise functional specifications for technical teams
• Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation
• Provide support to developers, automated and manual testers by creating detail documentations and necessary workflows
• Understanding of software lifecycle management skills related to application development tasks and planning sprint cycles
• Ability to apply in-depth knowledge of Software Development Life Cycle in order to help anticipate complexities in the system
• Experience with modern web client technologies and the associated front-end to backend interactions

Qualifications:

• 5+ years of experience as a business operations analyst in an agile environment
• Experience in monitoring alerts, incident triage calls, root cause analysis sessions, and post-incident reviews.
• Strong oral and written communication skills
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Comprehensive understanding of Agile & DevOps methodology and culture

PREFERRED EXPERIENCE

• Knowledge of relevant tools such as Splunk, Microsoft Visio, JIRA, Confluence and etc.

The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans