Job Description

The PBM Operations Business Product Owner (BPO) serves as the key interface and liaison between the business sponsor, or client and technology counterparts to advance high ROI/efficiency, division-wide and enterprise-wide initiatives. This individual would have responsibility for the accuracy and comprehensiveness of business requirements of new and modified business applications and/or products, specific to the NCPDP Telecommunication standards.

Additionally, this includes but is not limited to monitoring business processes, analyzing claims data, identifying process improvements, and resolving issues that might be impacted via the retail pharmacy experience.

The Product Owner Senior Advisor serves as the interface to the Technical Product Owners (TPO) for business applications, product or client requests to:

• Contribute to business requirements for new and existing systems from ideation through production and project oversight

• Contribute to business requirements for new and existing products from ideation through production and project oversight

• Participate heavily in:

• the extraction of requirements from business sources

• discussions with technical resources on business intent and requirements

• skills to discuss, if not influence, technical design of associated applications

• the ability to guide technical support, in limited circumstances

• define and execute UAT

Lastly, this role does require active participation and influencing with a key industry standards organization, NCPDP, via external forums; including Work Groups (WG), Task Groups (TG) and Committees. This would include providing feedback within discussions, offering potential solutions and seeking leadership roles as opportunities arise.

Essential Functions

• Participate in defining business requirements with business sponsors, TPO and System Engineering teams for new and modified business applications, product, or client requests.

• Apply Express Scripts project tools and methodologies (AGILE, JIRA) to advance business applications, products, or client requests.

• Must be able to adapt in a dynamic work environment and indirectly lead teams through changes positively

• Must have excellent interpersonal skills and have a demonstrated ability to work cross-functionally with other departments to collaborate, facilitate, and resolve issues and be able to develop customized solutions to meet business requirements.

• Must have excellent written and oral communication skills and excellent organizational skills.

• Must have a strong customer service focus and be detail oriented with strong analytical and problem solving skills.

• Must be able to manage multiple projects and prioritize work for self and others and make independent decisions.

• Demonstrate ability to learn and apply new technical tools and techniques to support business applications, products, or client requests.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred

• Five or more years of experience in pharmacy benefit management, healthcare technology, or standards implementation

• Experience supporting large-scale standards or regulatory initiatives with a focus on operational readiness

• Familiarity with Agile methodology; experience with Jira preferred

• Experience working across business and technology teams

• Strong communication, organization, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 115,600 - 192,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.