Job Description

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

• Manage system health, onboard new enterprise accounts, and maintain LogicMonitor collectors across on-premise, cloud, and hybrid environments.
• Create and configure LogicModules, DataSources, and PropertySources to meet specific monitoring requirements for new or unsupported devices.
• Write, test, and maintain scripts (in languages like Python, Groovy, and PowerShell) and REST API queries to automate daily workflows and alert thresholds.
• Develop and manage integrations between LogicMonitor and third-party ITSM, event management, or team collaboration tools.
• Design custom device dashboards for stakeholders and set up automated alert/incident workflows.
• Resolve incidents related to alert false-positives, metric collection failures, or faulty LogicModules.

Skill Requirements

• Solid understanding of enterprise network architectures, fault management, and monitoring protocols (e.g., SNMP, WMI, ICMP, CloudWatch APIs).
• Proficiency in scripting and automation languages including Python, Groovy, and PowerShell.
• Hands-on experience with REST API queries and automating repetitive tasks.
• Advanced knowledge of LogicMonitor concepts (Collectors, JobMonitors, LogicModules).
• Familiarity with IT service management (ITSM) systems, release/change management processes, and cloud networking (such as Azure or AWS).
• Strong analytical and logical thinking skills for complex infrastructure debugging.
• Ability to work well within cross-functional teams and collaborate on incident communication.

Other Requirements

• Typically requires 3-5+ years of experience and hands-on of enterprise monitoring tools
• Vendor-recognized certifications are highly valued & proffered.