HCLTech – Hungary

Sr Administrator (Support & Operations)

HCLTech – Hungary  •  Onsite  •  54 minutes ago
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Job Description

Job Summary

  • Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
  • Install, configure, upgrade, replace and troubleshoot end-user devices.
  • Perform IMACD activities including installations, moves, additions, changes and decommissions.
  • Support device builds, software installation, patching and standard configurations.
  • Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
  • Escalate complex issues to appropriate L2/L3 resolver teams.
  • Maintain asset/inventory records and follow security and IT support procedures.

Key Responsibilities

  • Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
  • Install, configure, upgrade, replace and troubleshoot end-user devices.
  • Perform IMACD activities including installations, moves, additions, changes and decommissions.
  • Support device builds, software installation, patching and standard configurations.
  • Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
  • Escalate complex issues to appropriate L2/L3 resolver teams.
  • Maintain asset/inventory records and follow security and IT support procedures.

Skill Requirements

  • Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
  • Install, configure, upgrade, replace and troubleshoot end-user devices.
  • Perform IMACD activities including installations, moves, additions, changes and decommissions.
  • Support device builds, software installation, patching and standard configurations.
  • Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
  • Escalate complex issues to appropriate L2/L3 resolver teams.
  • Maintain asset/inventory records and follow security and IT support procedures.

Other Requirements

  • Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
  • Install, configure, upgrade, replace and troubleshoot end-user devices.
  • Perform IMACD activities including installations, moves, additions, changes and decommissions.
  • Support device builds, software installation, patching and standard configurations.
  • Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
  • Escalate complex issues to appropriate L2/L3 resolver teams.
  • Maintain asset/inventory records and follow security and IT support procedures.
HCLTech – Hungary

About HCLTech – Hungary

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Budapest, HU
Year Founded
2006
Website
hcltech.com
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