Job Description

Job Summary

Job Summary : Detailed Job Description Cross Functional Procurement Analyst / Coordinator (L2+) IT Procurement • Vendor Coordination • Order Tracking • Logistics • Commercial Governance • Service Requests Role Level L2+ / Senior Analyst Experience 4-7 years preferred Service Window Business hours + escalation support Function Cross Functional Procurement Primary Scope IT hardware, software, network equipment, transport services, maintenance renewals Core Processes PR/PO, RFQ/RFP support, approvals, order tracking, invoicing, RMA Primary Stakeholders Delivery, PMO, finance, vendors, procurement, logistics, field, engineering, customer Tools ServiceNow, SAP/Ariba/Coupa/D365, Excel, SharePoint, Power BI Role Intent Cross-functional coordination and governance, not sourcing ownership alone Document Type Reusable L2+ staffing profile 1. Role Summary The Cross Functional Procurement Analyst / Coordinator (L2+) is responsible for coordinating procurement-related activities across delivery, PMO, finance, sourcing, vendors, logistics, field, engineering, service management and customer stakeholders. The role supports end-to-end procurement operations for IT hardware, software, network equipment, transport services, maintenance renewals, spares, RMA, drop-ship and project/service-request procurement workflows. It is designed as a senior L2-plus role: capable of independent execution, exception handling, vendor/stakeholder coordination, audit-ready documentation, reporting, governance and escalation management, while escalating strategic sourcing, contractual or complex commercial decisions to L3/PMO/commercial leadership. 2. Role Purpose & Business Outcomes • Ensure procurement requests move smoothly from demand intake to approval, quote, purchase order, shipment, receipt, invoice validation and closure. • Provide cross-functional coordination between procurement, delivery, finance, vendors, logistics, field services, engineering and PMO teams. • Maintain transparent tracking of orders, blockers, risks, approvals, delivery timelines, RMAs, renewals and invoice status. • Support managed services operations by reducing procurement delays, improving documentation quality and strengthening commercial governance. • Provide actionable dashboards and governance updates for procurement status, vendor performance, aging orders, escalations and improvement actions. 3. Key Roles & Responsibilities • Demand Intake & Validation: Receive procurement/service requests, validate required details, link request to approved scope/project/service need, confirm business justification and identify missing inputs. • PR/PO Lifecycle Coordination: Coordinate requisition creation, approval tracking, PO release, order acknowledgement, shipment tracking, receipt confirmation, closure and archival of procurement records. • RFQ / Quote Coordination: Coordinate RFQ/RFP support activities, collect supplier quotations, track quote validity, compare quote details against requirements and route exceptions to sourcing/commercial owners. • Vendor & Supplier Coordination: Engage vendors and suppliers for quote status, order status, delivery ETA, part-code clarifications, service order activity, order receipt confirmation, RMA progress and escalation handling. • Order Tracking & Fulfillment: Track hardware, software, network equipment, spares, transport/service orders and resold products/services through procurement, fulfillment, delivery and closure milestones. • Logistics & Shipment Governance: Coordinate shipping, delivery confirmation, warehouse/depot handoff, field delivery dependencies, reverse logistics and asset receipt evidence as per operating model requirements. • RMA / Return / Replacement Tracking: Coordinate RMA initiation, part return, replacement dispatch, trade-in credit tracking and closure evidence for defective, returned or replaced items.

Key Responsibilities

Detailed Job Description Cross Functional Procurement Analyst / Coordinator (L2+) IT Procurement • Vendor Coordination • Order Tracking • Logistics • Commercial Governance • Service Requests Role Level L2+ / Senior Analyst Experience 4-7 years preferred Service Window Business hours + escalation support Function Cross Functional Procurement Primary Scope IT hardware, software, network equipment, transport services, maintenance renewals Core Processes PR/PO, RFQ/RFP support, approvals, order tracking, invoicing, RMA Primary Stakeholders Delivery, PMO, finance, vendors, procurement, logistics, field, engineering, customer Tools ServiceNow, SAP/Ariba/Coupa/D365, Excel, SharePoint, Power BI Role Intent Cross-functional coordination and governance, not sourcing ownership alone Document Type Reusable L2+ staffing profile 1. Role Summary The Cross Functional Procurement Analyst / Coordinator (L2+) is responsible for coordinating procurement-related activities across delivery, PMO, finance, sourcing, vendors, logistics, field, engineering, service management and customer stakeholders. The role supports end-to-end procurement operations for IT hardware, software, network equipment, transport services, maintenance renewals, spares, RMA, drop-ship and project/service-request procurement workflows. It is designed as a senior L2-plus role: capable of independent execution, exception handling, vendor/stakeholder coordination, audit-ready documentation, reporting, governance and escalation management, while escalating strategic sourcing, contractual or complex commercial decisions to L3/PMO/commercial leadership. 2. Role Purpose & Business Outcomes • Ensure procurement requests move smoothly from demand intake to approval, quote, purchase order, shipment, receipt, invoice validation and closure. • Provide cross-functional coordination between procurement, delivery, finance, vendors, logistics, field services, engineering and PMO teams. • Maintain transparent tracking of orders, blockers, risks, approvals, delivery timelines, RMAs, renewals and invoice status. • Support managed services operations by reducing procurement delays, improving documentation quality and strengthening commercial governance. • Provide actionable dashboards and governance updates for procurement status, vendor performance, aging orders, escalations and improvement actions. 3. Key Roles & Responsibilities • Demand Intake & Validation: Receive procurement/service requests, validate required details, link request to approved scope/project/service need, confirm business justification and identify missing inputs. • PR/PO Lifecycle Coordination: Coordinate requisition creation, approval tracking, PO release, order acknowledgement, shipment tracking, receipt confirmation, closure and archival of procurement records. • RFQ / Quote Coordination: Coordinate RFQ/RFP support activities, collect supplier quotations, track quote validity, compare quote details against requirements and route exceptions to sourcing/commercial owners. • Vendor & Supplier Coordination: Engage vendors and suppliers for quote status, order status, delivery ETA, part-code clarifications, service order activity, order receipt confirmation, RMA progress and escalation handling. • Order Tracking & Fulfillment: Track hardware, software, network equipment, spares, transport/service orders and resold products/services through procurement, fulfillment, delivery and closure milestones. • Logistics & Shipment Governance: Coordinate shipping, delivery confirmation, warehouse/depot handoff, field delivery dependencies, reverse logistics and asset receipt evidence as per operating model requirements. • RMA / Return / Replacement Tracking: Coordinate RMA initiation, part return, replacement dispatch, trade-in credit tracking and closure evidence for defective, returned or replaced items.

Skill Requirements

Detailed Job Description Cross Functional Procurement Analyst / Coordinator (L2+) IT Procurement • Vendor Coordination • Order Tracking • Logistics • Commercial Governance • Service Requests Role Level L2+ / Senior Analyst Experience 4-7 years preferred Service Window Business hours + escalation support Function Cross Functional Procurement Primary Scope IT hardware, software, network equipment, transport services, maintenance renewals Core Processes PR/PO, RFQ/RFP support, approvals, order tracking, invoicing, RMA Primary Stakeholders Delivery, PMO, finance, vendors, procurement, logistics, field, engineering, customer Tools ServiceNow, SAP/Ariba/Coupa/D365, Excel, SharePoint, Power BI Role Intent Cross-functional coordination and governance, not sourcing ownership alone Document Type Reusable L2+ staffing profile 1. Role Summary The Cross Functional Procurement Analyst / Coordinator (L2+) is responsible for coordinating procurement-related activities across delivery, PMO, finance, sourcing, vendors, logistics, field, engineering, service management and customer stakeholders. The role supports end-to-end procurement operations for IT hardware, software, network equipment, transport services, maintenance renewals, spares, RMA, drop-ship and project/service-request procurement workflows. It is designed as a senior L2-plus role: capable of independent execution, exception handling, vendor/stakeholder coordination, audit-ready documentation, reporting, governance and escalation management, while escalating strategic sourcing, contractual or complex commercial decisions to L3/PMO/commercial leadership. 2. Role Purpose & Business Outcomes • Ensure procurement requests move smoothly from demand intake to approval, quote, purchase order, shipment, receipt, invoice validation and closure. • Provide cross-functional coordination between procurement, delivery, finance, vendors, logistics, field services, engineering and PMO teams. • Maintain transparent tracking of orders, blockers, risks, approvals, delivery timelines, RMAs, renewals and invoice status. • Support managed services operations by reducing procurement delays, improving documentation quality and strengthening commercial governance. • Provide actionable dashboards and governance updates for procurement status, vendor performance, aging orders, escalations and improvement actions. 3. Key Roles & Responsibilities • Demand Intake & Validation: Receive procurement/service requests, validate required details, link request to approved scope/project/service need, confirm business justification and identify missing inputs. • PR/PO Lifecycle Coordination: Coordinate requisition creation, approval tracking, PO release, order acknowledgement, shipment tracking, receipt confirmation, closure and archival of procurement records. • RFQ / Quote Coordination: Coordinate RFQ/RFP support activities, collect supplier quotations, track quote validity, compare quote details against requirements and route exceptions to sourcing/commercial owners. • Vendor & Supplier Coordination: Engage vendors and suppliers for quote status, order status, delivery ETA, part-code clarifications, service order activity, order receipt confirmation, RMA progress and escalation handling. • Order Tracking & Fulfillment: Track hardware, software, network equipment, spares, transport/service orders and resold products/services through procurement, fulfillment, delivery and closure milestones. • Logistics & Shipment Governance: Coordinate shipping, delivery confirmation, warehouse/depot handoff, field delivery dependencies, reverse logistics and asset receipt evidence as per operating model requirements. • RMA / Return / Replacement Tracking: Coordinate RMA initiation, part return, replacement dispatch, trade-in credit tracking and closure evidence for defective, returned or replaced items.

Other Requirements

Detailed Job Description Cross Functional Procurement Analyst / Coordinator (L2+) IT Procurement • Vendor Coordination • Order Tracking • Logistics • Commercial Governance • Service Requests Role Level L2+ / Senior Analyst Experience 4-7 years preferred Service Window Business hours + escalation support Function Cross Functional Procurement Primary Scope IT hardware, software, network equipment, transport services, maintenance renewals Core Processes PR/PO, RFQ/RFP support, approvals, order tracking, invoicing, RMA Primary Stakeholders Delivery, PMO, finance, vendors, procurement, logistics, field, engineering, customer Tools ServiceNow, SAP/Ariba/Coupa/D365, Excel, SharePoint, Power BI Role Intent Cross-functional coordination and governance, not sourcing ownership alone Document Type Reusable L2+ staffing profile 1. Role Summary The Cross Functional Procurement Analyst / Coordinator (L2+) is responsible for coordinating procurement-related activities across delivery, PMO, finance, sourcing, vendors, logistics, field, engineering, service management and customer stakeholders. The role supports end-to-end procurement operations for IT hardware, software, network equipment, transport services, maintenance renewals, spares, RMA, drop-ship and project/service-request procurement workflows. It is designed as a senior L2-plus role: capable of independent execution, exception handling, vendor/stakeholder coordination, audit-ready documentation, reporting, governance and escalation management, while escalating strategic sourcing, contractual or complex commercial decisions to L3/PMO/commercial leadership. 2. Role Purpose & Business Outcomes • Ensure procurement requests move smoothly from demand intake to approval, quote, purchase order, shipment, receipt, invoice validation and closure. • Provide cross-functional coordination between procurement, delivery, finance, vendors, logistics, field services, engineering and PMO teams. • Maintain transparent tracking of orders, blockers, risks, approvals, delivery timelines, RMAs, renewals and invoice status. • Support managed services operations by reducing procurement delays, improving documentation quality and strengthening commercial governance. • Provide actionable dashboards and governance updates for procurement status, vendor performance, aging orders, escalations and improvement actions. 3. Key Roles & Responsibilities • Demand Intake & Validation: Receive procurement/service requests, validate required details, link request to approved scope/project/service need, confirm business justification and identify missing inputs. • PR/PO Lifecycle Coordination: Coordinate requisition creation, approval tracking, PO release, order acknowledgement, shipment tracking, receipt confirmation, closure and archival of procurement records. • RFQ / Quote Coordination: Coordinate RFQ/RFP support activities, collect supplier quotations, track quote validity, compare quote details against requirements and route exceptions to sourcing/commercial owners. • Vendor & Supplier Coordination: Engage vendors and suppliers for quote status, order status, delivery ETA, part-code clarifications, service order activity, order receipt confirmation, RMA progress and escalation handling. • Order Tracking & Fulfillment: Track hardware, software, network equipment, spares, transport/service orders and resold products/services through procurement, fulfillment, delivery and closure milestones. • Logistics & Shipment Governance: Coordinate shipping, delivery confirmation, warehouse/depot handoff, field delivery dependencies, reverse logistics and asset receipt evidence as per operating model requirements. • RMA / Return / Replacement Tracking: Coordinate RMA initiation, part return, replacement dispatch, trade-in credit tracking and closure evidence for defective, returned or replaced items.