Primary Responsibilities Responsible for Handling Major incidents - CIRS (Critical Issue Response System). Sending frequent updates on CES based CIRS until issue is stabilized. Application deep dive troubleshooting. Identifying & creating CIRS preventive action items. CIRS based requests (DFs, feature toggles, Deployments). Follow up on major production incidents. Familiar with monitoring tools, such as Dynatrace, Kibana, etc. Driving & monitoring planned activities. Writing new monitoring & enhancing existing monitoring scope. Handling customer escalations. Deep dive into Application issues. Creating Splunk alerts based on CIRS learning. Troubleshooting & Coordinating customer escalations raised by Support & Engineering. Ad-hoc requests from CES teams. Qualifications 5+ years of Devops experience and Production Support experience. 2+ years of automation experience. 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Primary Responsibilities\\r\\n• Responsible for Handling Major incidents - CIRS (Critical Issue Response System).\\r\\n• Sending frequent updates on CES based CIRS until issue is stabilized.\\r\\n• Application deep dive troubleshooting.\\r\\n• Identifying & creating CIRS preventive action items.\\r\\n• CIRS based requests (DFs, feature toggles, Deployments).\\r\\n• Follow up on major production incidents.\\r\\n• Familiar with monitoring tools, such as Dynatrace, Kibana, etc.\\r\\n• Driving & monitoring planned activities.\\r\\n• Writing new monitoring & enhancing existing monitoring scope.\\r\\n• Handling customer escalations.\\r\\n• Deep dive into Application issues.\\r\\n• Creating Splunk alerts based on CIRS learning.\\r\\n• Troubleshooting & Coordinating customer escalations raised by Support & Engineering.\\r\\n• Ad-hoc requests from CES teams.\\r\\nQualifications\\r\\n• 5+ years of Devops experience and Production Support experience.\\r\\n• 2+ years of automation experience.\\r\\n• 2+ years Cloud knowledge is preferrable.\\r\\nDevops experience and Production Support experience Automation CI/CD
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
