Job Description

Sr Admin Support Assistant (Part-Time)
Economic Mobility Division - The Department of Community Resources

Please apply by date: 7/8/2026

"Follow your calling, Find your career"

Hiring range: $20.00 - $26.00/hr. This is a nonexempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include anassessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress.

The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.

Position Specific Summary

This is a part-time, temporary position.The Sr. Admin Support Assistant will be a critical member of the Work First Employment Services Team. The selected candidate will support the Department Monday – Friday up to 20 hours a week at either the Valerie C. Woodard or the Catherine M. Wilson Community Resource Center. This position may also provide administrative back-up to other administrative support functions.

This position provides administrative and data entry support to the Economic Mobility Division, specifically supporting eligibility programs. Working under minimal supervision, the role is responsible for performing advanced administrative functions that require accuracy, confidentiality, and independent judgment. The position plays a key role in ensuring timely and efficient support of EMD programs while maintaining compliance with established policies and procedures.

Location:
301 Billingsley Road Charlotte, NC 28211
3205 Freedom Drive Charlotte, NC 28208

Essential Functions

·Provide administrative and data entry support to EMD program ensuring accuracy and compliance with established procedures.

·Respond to internal and external inquiries, identify issues, and resolve routine administrative concerns in a timely and professional manner.

·Conduct research to support case processing, program operations, and division initiatives.

·Maintain confidentiality at all times; perform secure data entry, and create, organize, and maintain confidential records and files used in EMD programs.

·Monitor office supply levels, coordinate ordering, and ensure availability of materials needed for daily operations.

·Use computer systems and databases to enter, verify, track, and update information.

·Operate and maintain standard office equipment such as copiers, fax machines, scanners, and phone systems; arrange for repair or service when needed.

·Manage paper and electronic filing systems, ensuring information is properly recorded, updated, and stored in compliance with records management standards.

·Support activities in NC FAST, Salesforce, and NC Works including data entry, document indexing, and assisting staff with workflow tasks as needed.

Minimum Qualifications
Experience: Minimum of four years of administrative experience
Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications
• Excellent verbal and written communication skills using use correct grammar, organization, and structure.

• Excellent interpersonal, customer service skills, organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.

• Ability to identify and understand issues, problems, and opportunities; determines course of action develops appropriate solutions.

• Ability to develop ideas into plans of action and to coordinate the actions through implementation.

Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require an Annual Motor Vehicle Record (MVR) check


Knowledge, Skills and Abilities
Knowledge of
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills
Customer service
Coordination and organization
Judgement and decision making
Time management

Abilities
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise


Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.