Job Description

The Senior Associate Director, Program Development plans, organizes, prioritizes, and manages activities and

projects related to the development and refinement of accreditation and certification standards, survey methods,

and related education; supervises professional personnel; monitors/allocates resources to ensure that objectives

are effectively and efficiently met; identifies ongoing professional development goals for staff and future resource

needs; and develops goals that relate to the mission of the department.

Responsibilities

1. Plans, organizes, directs, and evaluates activities related to the development and refinement of

accreditation and certification standards, survey methods, and related education. Defines project

parameters and specifications. Organizes related staff resources. Formulates effective and innovative

approaches to accomplishing project and operational objectives. Promotes and participates in process

improvement and performance excellence activities.

2. Supervises professional personnel to ensure that all work is accurate and high quality. Participates in

interviewing, hiring, evaluating, disciplining (if necessary), and mentoring personnel.

3. Maintains awareness and knowledge of development in the healthcare industry as relates to standards and

survey methods and the implications for the Joint Commission.

4. Stays informed as to relevant skill and qualifications levels required by staff for effective performance and

circulates requirements and relevant information to departmental leadership as appropriate.

5. Liaises with other functional/department managers. Provides professional/technical guidance and

consultation to other Joint Commission divisions and personnel in the development and implementation of

standards and survey methods.

6. Assists in the development and administration of departmental budgets related to specific projects.

Manages and controls departmental expenditures within agreed budgets. Identifies potential areas for

revenue generation within the department.

Qualifications

The level of knowledge equivalent to that ordinarily acquired through completion of at least a master’s degree.

· Eight to ten years of progressively increasing responsibility in health care delivery, leadership, and project

management.

· Management and leadership ability to plan, organize, and synthesize complex standards, survey methods, and

related education activities involving a wide range of individuals, groups, and/or committees. Ability to

complete work independently and lead a team engaged in multiple project assignments.

· Effective interpersonal skills to manage project staff and interact with individuals at various levels both inside

and outside of the organization, often in sensitive situations requiring political awareness.

· Requires excellent communication skills, both oral and written, to coordinate assignments/projects with

officers, department heads, managers, and supervisors within the company, and with key stakeholders outside

the company; requires the ability to write clearly and express complex concepts in a manner understandable to

the applicable audience.

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