Job Description

What to Expect

The Accounts Receivable Sr. Analyst is responsible for leading UGE’s end-to-end accounts receivable operations, including billing, cash application, collections, and customer account management. This role drives process discipline, accurate financial reporting, and continuous improvement while directly managing an Accounts Receivable Specialist. The Sr. Analyst partners cross-functionally with Operations, Sales/Commercial, and Corporate Finance to resolve disputes, reduce aging, improve cash flow, and strengthen internal controls.

How you will make an impact

Leadership & Team Management

• Provide day-to-day leadership, coaching, and workload prioritization for the Accounts Receivable (AR) Specialist.
• Establish clear performance expectations, training plans, and work standards for AR processes.
• Ensure timely execution and accuracy across billing, cash application, and collections activities.

Billing & Invoicing

• Oversee accurate, timely invoice generation in accordance with customer contracts, rate tables, and service-level terms.
• Ensure billing support documentation is complete and auditable (e.g., volume reports, service logs, rate approvals).
• Partner with Operations and Commercial teams to validate billable activity and resolve invoicing questions.

Cash Application & Reconciliations

• Lead daily/weekly cash application to customer accounts, ensuring proper remittance handling and unapplied cash resolution.
• Reconcile AR subledger to the general ledger; investigate and resolve variances.
• Monitor and reconcile customer credits, short payments, and adjustments to ensure policy compliance.

Collections, Dispute Resolution & Credit Risk

• Manage collection strategy across the portfolio to minimize past-due balances and improve days sales outstanding (DSO).
• Own customer dispute resolution, including root-cause analysis, documentation, and cross-functional coordination.
• Support credit review and customer account setup; recommend credit limits and payment terms based on risk.

Month-End Close, Reporting & Controls

• Own AR close activities (aging, reserves, accrual support, journal entries as needed) and meet close timelines.
• Prepare and analyze AR metrics (DSO, aging, delinquency trends, dispute cycle time) and provide actionable insights.
• Maintain strong internal controls and documentation aligned with company policy and audit requirements.

Process Improvement & Systems

• Identify and implement AR process improvements (standard work, automation, workflow simplification).
• Partner with IT/Finance Systems to optimize ERP/AR tools, reporting, and customer payment methods.
• Develop and maintain SOPs, desk procedures, and control narratives for AR processes.

What you will bring

Required Experience, Qualifications & Skills:

• Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).
• 5+ years of progressive accounts receivable experience, including billing, cash application, and collections.
• 1+ year of experience leading, training, or supervising others (direct management preferred).
• Strong Excel skills (pivot tables, lookups, basic modeling); ability to analyze aging and performance trends.
• Demonstrated knowledge of AR controls, reconciliations, and month-end close requirements.
• Excellent communication and stakeholder management skills; comfortable engaging with customers and internal leaders.

Preferred

• Experience with ERP/accounting systems (e.g., Oracle, SAP, NetSuite, Great Plains) and AR subledger processes.
• Experience in aviation services, logistics, or high-volume B2B billing environments.
• Experience improving AR processes, reducing DSO, and implementing collections/dispute workflows.
• Standard business hours with periodic flexibility during close cycles.

Total Rewards:

Salary will be competitive and commensurate with experience.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Requires ability to communicate and interact with others in the English language, both oral and written
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand and walk for extended periods of time
• Repetitive motions that may include the wrists, hands, and/or fingers
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.