Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

• Independently process complex and high-volume vendor invoices in NetSuite and/or Coupa, ensuring accuracy, compliance, and timely payment
• Serve as a subject matter expert (SME) for AP and T&E processes, systems, and policies
• Review, reconcile, and resolve vendor statements and discrepancies, including escalated or aged items
• Oversee employee expense reports in Expensify, auditing receipts for compliance with T&E and Delegation of Authority (DOA) policies
• Own AP readiness for month-end close, ensuring transactions are complete, accurate, and properly accrued
• Support quarterly and year-end audits, including preparation of schedules, documentation, and auditor responses
• Ensure strict adherence to SOX controls, internal policies, and regulatory requirements
• Proactively identify control gaps or compliance risks and recommend corrective actions
• Lead vendor onboarding, updates, and maintenance of supplier master data
• Partner closely with Procurement, Payroll, FP&A, and U.S. Finance teams to resolve system or process issues
• Communicate clearly and professionally with employees at all levels regarding expense compliance and requirements
• Escalate repeat non-compliance with clear documentation and recommendations for management review
• Identify inefficiencies and drive process improvements across AP and T&E workflows
• Support system enhancements, testing, and adoption (NetSuite, Coupa, Expensify)
• Assist with training, cross-training, and mentoring of junior AP team members
• Provide backup coverage for critical AP functions and support special

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.