Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Profile Summary:

This job is responsible for resolving complex operational accounting functions and issues in accordance with standard procedures. Key responsibilities include conducting analyses of complex issues related to all operational accounting functions, such as general accounting, accounts payable, and accounts receivable. Job expectations include performing analytical research and leveraging judgment to make informed decisions using accounting systems and tools, following established processes, coaching and training employees, and handling exceptions and escalations within the Line of Business.

Responsible for daily balancing and exceptions of merchant funding and Card Network settlement. Provides resolution of operational accounting out of balances including in-depth analysis. Success in this role will require the ability to take action based on process characteristics of complex issues related to operational accounting functions. .

Responsibilities:

• Maintains accurate and complete records including ledgers, invoices, and receipts by referencing documents to verify, record, and process transactions
• Prepares financial reports and budgets and assists with audits to resolve discrepancies
• Processes and organizes invoices to ensure bills are received and paid in a timely manner
• Demonstrates an understanding of workflow processes and adheres to Service Level Agreements and federal and state laws, rules, and regulations
• Manages the end-to-end workflow process by using various accounting systems and tools
• Researches and analyzes complex procedures, cases, and situations that may come up during account reconciliation activities
• Makes decisions based on analytical research and judgement
• Leverages reporting and reviews entries needed to reconcile
• Resolves unreconciled items and exceptions
• Accurate data entry into systems of records to capture inquiries, work performed and to complete fund transfers
• Follows bank policies and procedures for the proper escalation of unresolved issues to appropriate internal teams

Required Qualifications:

• Minimum of 1+ years of settlement operations including reconciliation, funding processes, and/or exception resolution (within 5 years of current experience)
• Proficient in Microsoft Office (Outlook, Word, and PowerPoint) and advanced experience in MS Excel
• Ability to analyze settlement variances and implement process improvements to enhance operational performance
• Experience identifying, researching, and resolving settlement discrepancies and exception items within defined SLAs
• Understanding of regulatory requirements, bank policies and procedures
• Proficiency in using reporting tools and operational systems to monitor settlement activity and exceptions
• Ability to prioritize competing tasks with strong attention to detail and time management
• Strong communication skills with the ability to escalate issues and provide clear status updates to leadership; it is important to know when to escalate to a senior member to ensure efficient resolution while delivering a great overall support experience

Desired Qualifications:

• Prior experience in BOSS/FAST, Synergy and Content Navigator
• Comfortable with ongoing change and learning new technology/processes
• End-to-end ownership of assigned tasks
• A commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Work well with others and independently
• Strong understanding of payment processing workflows, operational controls, and risk mitigation practices
• Positive outlook and keen to learn and develop skills while contributing to a high performing and enthusiastic team

Skills

• Business Acumen
• Financial Accounting
• Project Management
• Research
• Written Communications
• Attention to Detail
• Coaching
• Issue Management
• Regulatory Compliance
• Relationship Building
• Adaptability
• Business Process Analysis
• Critical Thinking
• Data Visualization
• Learning Delivery

Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent work experience

Work From Home Language:

For internal employees: participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40