Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive
Remote, United States

Drive enterprise growth across Genesys' Central Enterprise segment by helping large organizations modernize customer and employee experiences through cloud, AI, and digital engagement solutions. This role owns complex, multimillion-dollar opportunities from initial strategy through close, aligning Genesys Cloud capabilities with the business priorities of Fortune 500 customers and prospects.

You will shape account strategy, build trusted relationships with C-level leaders, and coordinate cross-functional teams to solve high-value customer challenges. Your influence will extend across new logo acquisition, strategic account expansion, partner engagement, and long-term customer value.

Success requires the ability to navigate 6 to 24 month enterprise sales cycles, translate sophisticated technologies such as CCaaS, conversational AI, AI copilots, workforce engagement management, and customer journey analytics into clear business value, and maintain disciplined pipeline and forecast management.

The role provides direct exposure to enterprise transformation initiatives and senior customer leadership while expanding your expertise in AI-powered customer experience technology, strategic selling, and complex account leadership.

Key Responsibilities:

• Own the end-to-end sales strategy for Central Enterprise accounts, driving net new revenue, account expansion, and long-term customer value across complex, multimillion-dollar opportunities
• Develop deep knowledge of each customer's business environment, strategic priorities, and customer experience challenges to position Genesys solutions against measurable business needs
• Build and expand trusted relationships with C-level executives and other senior stakeholders, connecting Genesys Cloud, AI, automation, and customer experience capabilities to enterprise transformation priorities
• Drive pipeline growth through strategic prospecting, territory planning, partner engagement, targeted outreach, and market intelligence, with a strong focus on new logo development
• Lead complex 6 to 24 month sales cycles, coordinating internal specialists, partners, and customer stakeholders to maintain alignment, resolve deal-level challenges, and advance opportunities
• Design strategic account plans that identify opportunities to increase enterprise adoption, expand existing customer relationships, and create sustainable upsell and cross-sell growth
• Communicate compelling business and technology value propositions to prospects, customers, and partners, translating sophisticated solutions into tangible customer and operational outcomes
• Maintain a high-quality sales pipeline, accurately forecast quarterly revenue, and deliver against revenue goals with disciplined opportunity management and MEDDPICC practices

Required Qualifications:

• 8+ years of experience in direct, outside, quota-carrying enterprise software sales, including multimillion-dollar transactions and complex 6 to 24 month sales cycles within Fortune 500 or comparable enterprise accounts
• Demonstrated success selling cloud, SaaS, and AI-based enterprise solutions, with relevant experience in areas such as CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, or CRM
• Proven track record of developing strategic enterprise relationships, including trusted partnerships with C-level executives and other senior decision-makers
• Strong background in building new pipeline through direct prospecting, territory development, partner channels, and strategic account planning
• Demonstrated ability to acquire new logo customers while advocating for existing customers and identifying meaningful upsell and cross-sell opportunities
• Proven experience translating complex technology capabilities into clear business value aligned with customer needs, strategic priorities, and transformation objectives
• Demonstrated success leading cross-functional sales teams through complex enterprise opportunities and aligning diverse stakeholders around a common account strategy
• Confirmed track record of revenue attainment, disciplined pipeline management, and accurate forecasting across complex enterprise sales cycles
• Familiarity with the MEDDPICC sales methodology
• Bachelor's degree or equivalent relevant professional experience
• Ability to travel up to 50%

Preferred Qualifications:

• Deep knowledge of enterprise customer experience transformation and the cloud contact center market
• Experience positioning AI-powered customer experience, conversational AI, automation, or workforce engagement solutions with senior enterprise leaders
• Proven success developing long-term strategic account plans that expand platform adoption and customer value
• Experience collaborating with channel partners and internal specialists to accelerate enterprise pipeline and revenue growth

#LI-CP1

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,700.00 - $196,300.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.