Job Description

The Sr. Access Technology Engineer is responsible for designing, deploying, supporting, and optimizing enterprise-grade access networks including DOCSIS and FTTH environments. This role serves as a technical leader, providing front-line support and consultation to clients while ensuring network performance, stability, and scalability. The Sr. Access Network Engineer collaborates closely with Engineering, Operations, and Client Services teams to deliver world-class connectivity solutions that support business growth and client satisfaction.

Duties / Responsibilities:

• Provide initial and ongoing remote support for network systems deployment and optimization.
• Act as a senior escalation point for access-related infrastructure issues.
• Design, configure, and deploy access solutions in live network environments.
• Upgrade and maintain access networks to ensure top-tier performance and reliability.
• Assist clients with installation and configuration of network systems, including troubleshooting and remote issue resolution.
• Provide vendor management, technology evaluations, and contract support.
• Monitor and report on network health, capacity, trends, and performance.
• Document, diagnose, and resolve network problems in collaboration with client teams.
• Measure, analyze, and report on network capacity, health, and performance.
• Communicate project and issue status to stakeholders and service partners effectively and on time.
• Champion automation practices, system resiliency, and continuous improvement in network architecture.
• Lead network process documentation, process improvement recommendations, and operational efficiency initiatives.
• Lead business continuity and disaster recovery planning for network infrastructure.
• Establish best practices and policies for access network systems.
• Provide after-hours emergency support for remote clients, including ISPs.
• Drive strategic implementation of technical changes to optimize the existing. Lead business continuity and disaster recovery planning for network infrastructure.
• Ensure high availability and minimal disruption during service outages.
• Prepare comprehensive department documentation to support organizational processes.
• Contribute to collaborative sessions with operations teams to align goals and enhance cross-functional communication.
• Other duties as assigned by Supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in Computer Science, Information Technologies, or related field; or an equivalent combination of experience and education.
• 3+ years of experience with network and infrastructure technologies (Jr. role requires 1 year).
• Strong understanding of troubleshooting methodologies.
• Current CCNA / CCENT certification or equivalent hands-on experience.
• Solid understanding of network protocols, firewalls, routers, switching, TCP/IP, and RF coverage.
• Thorough knowledge of access layer protocols (FDB, ARP, LACP).
• Advanced proficiency in Microsoft Office products, including Excel and Word.
• Ability to travel as required by the business.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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