Job Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 1000-1100

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception: 2011

Ownership & Accountability

• Take full responsibility for the squad’s business and/or technical outcomes including product/solution/service lifecycle, costs, benefits, and business impact;
• Take decisions when needed and remove roadblocks, actively steering the squad to achieve its goals;
• Drive a high-performance culture by empowering the team to solve problems proactively rather than just managing tasks;
• Continuously review business requirements, market or technical needs, and customer feedback to ensure alignment with the overall products / solutions or services vision.
• Translate business needs into actionable squad strategies, ensuring the team is working on products / solutions or services that meet customer needs, platform mission and business objectives;
• Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into products / solutions or services discussions.

Manage Squad Backlogs & Roadmaps

• Own the execution and delivery of squad objectives (from ABR/QBR process), ensuring work translates into measurable business value;
• Shift focus from feature delivery to value creation, ensuring all squad efforts contribute to METRO’s strategic goals;
• Regularly measure squad success based on business impact, not just delivery timelines;
• Responsible for managing and prioritizing the squad's product/solution/service backlog and ensuring that epics/user stories are created (well) and aligned with the overall business strategy;
• Have a good understanding of Agile/Lean Methodologies in order to effectively develop and continuously update detailed roadmaps that outline the planned work for the squad, ensuring alignment with strategic goals as agreed on with the Platform Lead.

Foster Cross-Functional Team Culture

• Act as a servant leader— empowering, coaching, mentoring, and unblocking the team to maximize efficiency;
• Promote cross-functional collaboration between squad members from business, tech, and country;
• Offer ongoing functional leadership to squad members, providing the guidance and support necessary to deliver high-quality products / solutions and services.

Own Stakeholder Engagement and Dependency Resolution

• Actively align with Platform Leads, Skill Chapter Leads, and other Squads to drive seamless collaboration;
• Take ownership of dependencies and risks, solving cross-team challenges before they impact delivery;
• Act as the primary point of contact for stakeholders, gathering feedback and managing expectations to ensure alignment with product goals;
• Identify and resolve dependencies with other Squads, ensuring joint impact on METRO’s business goals.

People Management 

• Act as the disciplinary line manager for some squad members (Business Experts); 
• Conduct regular performance reviews to ensure continuous development, professional growth and alignment with organizational objectives;
• Lead the hiring process for new Business Experts in their squad, ensuring that the right talent is onboarded to meet platform and organizational needs; 
• Take responsibility for the ongoing career development of Business Experts in their squad, identifying training and learning opportunities that help them grow in their skills and roles;
• Facilitate career progression paths for the Business Experts in their squad, empowering them to reach their full potential within the organization. 

Qualifications

• 10+ years of work experience in area of expertise.
• High level of expertise regarding area specific content.
• Experience in managing digital products (e.g. creating and executing product strategies) in a complex and dynamic environment;
• Demonstrated experience in a matrix organization functional leadership role;
• Experience in leading of the delivery of IT topics;
• Demonstrated experience in management of topics combining business and IT needs;
• Excellent communication skills.