Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

TELUS Health Retirement and Benefits Solutions powers the pension and benefits plans for nearly 9 million members across Canada and the United States. We've been doing this for almost 30 years—since our Ariel administration platform revolutionized the industry—and today, we continue to lead through innovation and unwavering commitment to our clients.

Our Client Services and Post-Implementation team is the backbone of what we do. While our clients design and deliver benefits programs, we're behind the scenes ensuring seamless transitions, resolving issues in real time, and supporting them every step of the way. We manage a robust ticketing system that keeps client requests flowing smoothly, and our team collaborates across departments to deliver solutions that keep millions of members' benefits running smoothly.

As a SQL Server Database Administrator, you'll be a critical member of this team. You'll be the expert who keeps our data flowing, our systems secure, and our clients' most important information protected. Your work directly impacts our ability to serve corporate clients, government organizations, multi-employer plans, and more—all while earning the trust of the employees and retirees whose financial futures depend on our reliability.

What you'll do

Database Infrastructure & Support

• Install, configure, maintain, and secure SQL Server databases that support mission-critical client operations

• Proactively monitor database infrastructure, respond to alerts, and resolve issues before they impact our clients

• Execute database backups, configure backup policies, and lead disaster recovery activities to ensure business continuity

• Perform routine database maintenance, including performance tuning, patching, and resiliency optimization

Collaboration & Client Focus

• Work closely with our client services and administration teams to understand their needs and resolve database-related requests quickly

• Manage ticket queues with a focus on meeting incident and SLA deadlines—your responsiveness directly impacts client satisfaction

• Partner with deployment teams on software releases and infrastructure upgrades

• Respond to both internal stakeholders and external clients with professionalism and clarity

Documentation & Knowledge Sharing

• Create and maintain technical documentation that helps the team operate efficiently and reduces dependency on any single person

• Keep our configuration management database (CMDB) current and reliable as a source of truth for system infrastructure

What you bring

Essential

• 5–7 years of hands-on SQL Server database administration experience

• Strong proficiency with Microsoft SQL Server 2016 and later versions

• Solid SQL and PL/SQL skills; familiarity with MySQL is a plus

• Comfort working in Windows O/S environments and Microsoft Office tools

• Excellent written and verbal communication skills—you can explain technical concepts clearly to both technical and non-technical audiences

• A customer service mindset; you understand that our clients' success is our success

• Strong analytical and problem-solving skills; you can troubleshoot issues systematically and implement lasting solutions

• Ability to manage multiple priorities and work both independently and collaboratively

• Attention to detail and a commitment to quality in everything you deliver

Nice to Have

• Experience with cloud-based backup and recovery solutions (Rubrik, eVault, or similar)

• Familiarity with Google Cloud Platform or Microsoft Azure

• Hands-on experience with ServiceNow ticketing systems
  

What makes this role special: You'll work with a talented team that values reliability, collaboration, and continuous improvement. Your expertise will directly support millions of members and help our clients focus on what they do best. If you're someone who takes pride in keeping critical systems secure and running smoothly, and you're motivated by knowing your work matters—this is the role for you.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.