Job Description

• Develop a thorough understanding of each project, including client workflows, module functionalities, and interconnections between different components.
• Test complete end-to-end workflows rather than individual screens, such as lead-to-deal-to-quote-to-invoice processes or hiring requests progressing through approvals to payroll.
• Prepare test plans and test cases, and test new features before deployment.
• Conduct regression testing before every release to ensure existing features continue to function as expected.
• Log bugs in Jira with clear, detailed descriptions that enable developers to understand and resolve issues without requiring further clarification.
• Re-test resolved bugs and verify that fixes do not introduce issues in other areas of the application.
• Verify role-based access controls to ensure employees, managers, and administrators can access only the information and functionalities permitted for their roles.
• Participate in requirement discussions and client demonstrations, identifying gaps and asking relevant questions to clarify requirements.
• Support clients during User Acceptance Testing (UAT), gather feedback, and translate it into clear, actionable tickets for the development team.
• Prepare concise test reports to keep the team and management informed about testing progress, outstanding issues, and release readiness.
• Maintain test cases, test results, and other testing documentation to ensure accessibility and continuity across the team.
• Recommend improvements to testing processes and practices to enhance efficiency and effectiveness.

Requirements

• 1–3 years of QA experience in testing web applications.
• Prior experience testing at least one CRM or ERP system, preferably a custom-built solution.
• Strong communication skills in both English and Urdu, including written and verbal communication, with the ability to interact confidently with clients.
• A proactive approach to clarifying unclear requirements rather than making assumptions.
• Proficiency in Jira and hands-on experience using Postman for API testing.
• Ability to write basic SQL queries to validate data accuracy.
• A degree in Computer Science, Software Engineering, Information Technology, or a related field.

Good to Have

• Experience with test automation tools such as Playwright, Cypress, or Selenium.
• Experience in a client-facing role, such as business analysis, UAT, or product demonstrations.
• Experience in testing CRM or ERP software.
• ISTQB certification.