Job Description

Job Requisition ID: 52666
Closing Date: 03/05/2026
​Agency: Department of Children and Family Services
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated starting salary $10,000 to $12,000 monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Merit Comp Code: Term Appointment/ Agency

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Agency Statement & Essential Functions

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Deputy State Central Register Call Center Administrator. Subject to management approval, this position will manage and direct operations for a specified shift for the Department’s 24 hour/7 day per week Child Abuse and Neglect Hotline and will oversee assigned Call Center Team Supervisors. Additionally, the position will develop strategies and monitor activities to ensure the consistent application of child protection policies and procedures involved in the reporting, evaluation, and retrieval of child abuse and neglect information. This position provides a great opportunity for someone with strong management capabilities who wants to help ensure that the most vulnerable among us are protected. DCFS provides a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite all qualified applicants to apply to join our innovative team to make a positive difference in the lives of children and families.

• Serves as Deputy State Central Register Administrator.
• Serves as full line supervisor.
• Possesses significant authority to function in the capacity of the Deputy Director to determine and implement a specific course of action with regard to child protection issues.
• Develops and implements a program of staff development and training for subordinate staff.
• Provide extensive input and makes recommendations regarding annual budget plans for SCR as a whole.
• Performs other duties as required or assigned which are reasonably within scope of the duties enumerated above.

Minimum Qualifications

• Requires an MSW or master’s degree in a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education).
• Requires four years of progressively responsible administrative experience in a child welfare/child protection field.

Preferred Qualifications

• 3 years of experience supervising professional staff.
• 2 years of managerial experience in a professional setting within a public or business organization.
• 3 years of professional experience in a call floor environment.
• Professional experience working in a 24 hour/7 day per week operation.
• Professional experience in staff development and training.
• Professional experience in the development of strategies for effective program operation.
• Professional experience in multi-tasking with multiple system applications.

Conditions of Employment

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Education

Requires an MSW or master’s degree in a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education).

​Work Hours: Mon-Fri 8:30am-5pm.
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: mike.bolt@illinois.gov
Supervisor: Tamela Wiltfang
Posting Group: Leadership & Management; Social Services

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Children and Family Services’s discretion.