The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typically works on more complex issues. Provides guidance, training and direction to lower level service techs. Performs programming, as required.
Duties And Responsibilities:
· Services, troubleshoots and repairs low voltage panels, wiring and devices.
· Must have an ability to proctor, coach, and teach others.
· Provides reliable, high quality customer support.
· Provides customer instruction on system operation and functionality.
· Performs system testing and signal verification.
· Maintains the necessary truck stock/inventory (equipment and tools).
· Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
· Ensures the progress and completion of assigned tasks.
· Provides documentation of service and hours worked.
· Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
· Must have a strong work ethic.
· Must be detail-oriented.
· Must complete other projects, as assigned.
Qualifications - External
Minimum Qualifications (Education, Skills & Experience):
· Minimum of High School Diploma/Vocational Training.
· Must have five (5) or more years of experience.
· Must have a mastery of trouble shooting knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
· Must have a full understanding of local/national codes.
· Requires proficiency knowledge of OSHA, HAZCOM Regulations and comprehension of national electronic code, state and local construction codes.
· Must possess strong communication/leadership skills when working with others.
· Must have a valid driver’s license and be able to clear a drug screening.
Certification/Licensing:
· Must retain NICET Level II Certification (for fire alarm systems only).
· Must obtain NICET Level III within one (1) year (for fire alarm systems only).
· Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
· Requires 75 % to 100 % proficiency in Everon Commercial’s Enterprise product offerings.
Work Environment:
· Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
Everon is a leading national provider of commercial security, video, fire, sprinkler, and life safety solutions for complex, multi-site businesses and organizations. With a strong network of over 5,000 employees across 100 offices and two dedicated monitoring and operations centers, Everon supports more than 300,000 customer locations throughout the U.S. Built on a foundation of customer service excellence, Everon has decades of expertise in the corporate, retail, healthcare, banking, energy, education, and government industries.
Help secure your business with burglar alarms, access control systems, video surveillance and analytics, CCTV systems, visitor management, system integration, and more. Protect your property from risks with fire systems, building sprinkler systems, fire alarms, mass notification, and emergency communications. Ensure your systems are functioning and code compliant with fire and sprinkler tests and inspections.
