Job Description

As an impactful Intern and asset to the team, you will be responsible for assisting with all phases of Tournaments, All–Ripken Games and Event Operations at The Ripken Experience Aberdeen, as well as potentially other Ripken complexes. We will be happy to work with your school to assist you in securing any required college credits for your successful completion of the program. This internship will run from March 9, 2026 - May 22, 2026.

As a Spring Operations Intern, you will:

• Assist with planning, preparation, and execution of all programming at a world-class facility
• Learn 'The Ripken Way' from those who have created and implemented the standards and practices to operate the highest quality tournaments in the nation
• Create a fun, dynamic atmosphere for event participants, developing camaraderie, and acting as a positive role model
• Assist in coordinating and executing the operations of other programming for Ripken Baseball
• Gain knowledge and skills in management and coaching while also working independently to assist with facility operations
• Announce youth baseball games (reading player names and advertisements), play music, run the scoreboard, relay messages to the Tournament Director, and work on our operations team with tasks around the complex
• Assist in weekly facility maintenance and facility upkeep at a world-class complex
• Maintain a high level of professionalism while providing extraordinary customer service
• Collaborate with staff members from various departments to gain a comprehensive understanding of the company. Learn from departmental representatives and gain insights into their functions and operations
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand
• Communicate with coaches and parents before and after tournaments to provide an elevated experience for young athletes
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants
• Be considered for other Ripken Baseball opportunities at the conclusion of the internship, based on performance

Qualifications:

This is the perfect internship program for college students who have an interest in sports administration and operations, working for a reputable baseball-focused company.

Requirements:

• Prior customer service experience
• Prior experience working with children, demonstrating patience and compassion
• An outgoing, friendly personality with excellent communication skills, strong initiative, and high level of energy
• Ability and willingness to physically perform all job responsibilities
• Strong attention to detail with the ability to swiftly and efficiently solve problems, while effectively managing and resolving conflict in high-pressure situations, maintaining composure and professionalism
• Superb time-management skills
• A strong interest in sports and the sports industry, coupled with a drive to continuously improve, ask questions, and expand knowledge within the field.
• Ability to work in person in Aberdeen, MD
• Work schedule will vary, nights and weekends will be required

Preferred Experience:

• Prior customer service and leadership experience
• Previous experience within the sports sector?
• Genuine passion for sports, with a particular emphasis on baseball/softball?
• Working towards a college degree
• Some level of experience playing baseball/softball with a strong understanding of the game’s fundamentals

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