Job Description

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build brand love through customized merchandise solutions that create lasting impact. Join our team and be part of a dynamic, customer-focused environment where your work directly enhances the customer experience.

What you will be doing:

• Deliver exceptional customer service within an onsite company store located at Nvidia, Santa Clara, CA
• Process sales transactions, returns, and exchanges accurately using POS systems
• Receive and verify incoming shipments, ensuring product accuracy within the system
• Maintain inventory accuracy through cycle counts and discrepancy resolution
• Monitor and balance daily cash flow, reconcile POS systems, and complete required bank deposits
• Maintain a clean, organized, and well-stocked sales floor and backroom
• Support store operations including opening/closing, phone sales, and customer inquiries
• Operate in a fast-paced environment, including standing for extended periods and handling physical inventory (lifting 25+ lbs, ladder use, pallet breakdown)
• What You Bring to the Table:
• Exceptional customer service mindset with a passion for helping customers
• Strong verbal and written communication skills
• High attention to detail and strong organizational skills
• Ability to multitask effectively in a fast-paced retail environment
• Comfort working with POS systems, inventory tools, and standard business software

What’s needed: Basic Qualifications:

• 1+ years of related experience (1–2 years preferred)
• 1+ year of retail experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills

Preferred Qualifications:

• Previous experience in onsite retail, onsite customer service, or company store environments

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (14 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.