Job Description

ESSENTIAL JOB FUNCTIONS:

• Supervises all wagering policies of the Race& Sports books
• Ensure all AML & Title 31 procedures are followed and tracked accurately
• Supervises the function of all personnel in Sportsbook Operations insuring maximum productivity.
• Ensure Betting limits guidelines are followed
• Insures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets. Assures facilities and equipment are available and functioning properly.
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates betting boards or Televisions for customers to view.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS:

• Must be Sports enthusiast and at least 6 months previous cash handling experience.

• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to explain wagering to new guests
• Excellent organizational skills.
• 2 years supervisory experience preferred.
• High school diploma or equivalent required.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able sit and stand for long periods of time. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must possess a sense of urgency and keep pace with peak levels of business and customer demands. Must be able to work in stressful situations with constant public contact and frequent interruptions. Must possess basic math skills. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues in a loud, fast paced environment. Must be able to tolerate secondary tobacco smoke. Must be able to work any day, any shift.