Job Description

Provide excellent customer service while writing and cashing Sportsbook tickets

Job Title:Sportsbook Writer

Department:Sportsbook

Reports To: SupervisorSportsbook

FLSA Designation:Non-exempt

License Type: Gaming

Target Pay: Start - $23.94 One Year - $26.60

Essential Job Functions:

• Always welcomes guests to the Sportsbook
• Responsible for being well-versed in the products and services offered by the Sportsbook Department and the ability to promote to the guests in a confident and professional manner any and all current promotions and events that are being offered
• Communicates and explains the wager process to new and existing guests
• Responsible for obtaining and balancing their own cash bank during their shift
• Responsible for placing, writing, cashing and processing tickets according to the cash handling policy and procedures
• Must maintain strict confidence of all confidential and proprietary information disclosed by Rivers Casino & Resort, team members and guests
• Complies with all internal controls and procedures that are related to department operations
• Ability to handle guest disputes, resolve complaints and difficult situations in a calm and patient manner
• Maintain cleanliness at their work station, in and around the Sportsbook Department.
• Ensure all gaming regulations, Title 31 and other policies and procedures are always adhered to
• Ensures compliance with regulatory controls both internal and external, including but not limited to, state and federal laws and the New York State Gaming Commission regulations
• Ability to investigate and assist guests with kiosk malfunctions and service interruptions in full compliance with New York State Gaming Commission and policy and procedures
• Performs all other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High school diploma or equivalent
• One or more years of customer service experience
• One or more years of cash handling experience (preferred)
• Excellent customer service and interpersonal skills
• Excellent communication skills, both written and oral
• Ability to communicate with the leadership team, team members, and guests
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain a New York State Gaming License
  

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time
• Must occasionally lift up to 25 pounds
• Frequently required to stoop, crouch or kneel
• Ability to interact with others while maintaining a positive and professional demeanor
• Possible exposure to high noise level for extended periods of time